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Service Recovery Strategies and Customer Satisfaction in the Digital Age
Customers of utility service providers in developing economies face frequent interruptions in service delivery by service providers. Customers experience power outages, disconnecting customers from service without recourse to prompt reconnection, billing discrepancies etc.Dominic Owusu +3 more
openaire +1 more source
Service recovery and satisfaction: The moderating role of religiosity
2014M Rashid, F Ahmad
openaire +1 more source
Joint effect of service recovery types and times on customer satisfaction in lodging
Journal of Hospitality and Tourism Management, 2019Dan Jin, Alei Fan, Howard Adler
exaly
Literature Critique on Service recovery,Satisfaction, Service Quality, Loyalty
2023openaire +1 more source
Service recovery through empowerment? HRM, employee performance and job satisfaction in hotels
International Journal of Hospitality Management, 2019Peter Boxall, Gordon W Cheung
exaly
The Roles of Justice and Customer Satisfaction in Customer Retention: A Lesson from Service Recovery
Journal of Business Ethics, 2013Tracy Jun-Feng Zhang
exaly