Results 251 to 259 of about 43,287 (259)

Service failure and recovery in using technology-based self-service: effects on user attributions and satisfaction

Service Industries Journal, 2012
Brian I Spaid
exaly  

Quantifying the Dynamic Effects of Service Recovery on Customer Satisfaction

Journal of Service Research, 2013
Zheng Fang, Xueming Luo
exaly  

The influence of emotions on customer's cognitive evaluations and satisfaction in a service failure and recovery context

Service Industries Journal, 2008
Concepción Varela-Neira, Rodolfo Vázquez-Casielles   +1 more
exaly  

Pre-recovery emotions and satisfaction: A moderated mediation model of service recovery and reputation in the banking sector

European Management Journal, 2017
Pinar Başgöze
exaly  

Effect of service recovery on customers’ perceived justice, satisfaction, and word-of-mouth intentions on online shopping websites

Journal of Retailing and Consumer Services, 2017
exaly  

Satisfaction with service recovery: moderating effect of age in word-of-mouth

Journal of Consumer Marketing, 2015
BEATRIZ Moliner-Velázquez, Maria-Eugenia Ruiz-Molina   +1 more
exaly  

The Effect of Perceived Justice and Attributions Regarding Service Failure and Recovery on Post-Recovery Customer Satisfaction and Service Quality Attitudes

Journal of Hospitality and Tourism Research, 2000
exaly  

Literature Critique on Service recovery and satisfaction institution affiliation

2021
openaire   +1 more source

Service Recovery and Customer Satisfaction in the Tanzania Telecommunications Companies

ORSEA JOURNAL
openaire   +1 more source