Results 261 to 270 of about 68,019 (280)

Service Quality Servqual

Journal of Advances and Scholarly Researches in Allied Education, 2018
openaire   +1 more source

An empirical assessment and application of SERVQUAL in mainland China's mobile communications industry

International Journal of Quality and Reliability Management, 2007
Fujun Lai, Dahui Li
exaly  

An epistemological critique of gap theory based library assessment: the case of SERVQUAL

Journal of Documentation, 2008
Song Gu
exaly  

Pervasiveness of SERVQUAL and its potential for the standards for functional quality of service

International Journal of Services and Standards, 2014
Muhammad Muazzem Hossain
exaly  

A Comparison of SERVQUAL and I-P Analysis: Measuring and Improving Service Quality in Egyptian Private Universities

Journal of Marketing for Higher Education, 2006
Mohamed M Mostafa
exaly  

SERVQUAL (Service Quality)

2015
openaire   +1 more source

An assessment of information systems service quality using SERVQUAL+

Data Base for Advances in Information Systems, 2011
Narasimhaiah Gorla
exaly  

An evaluation of SERVQUAL and patient loyalty in an emerging country context

Total Quality Management and Business Excellence, 2010
Ekrem Tatoglu, Selim Zaim
exaly  

The disabled student experience: does the SERVQUAL scale measure up?

Quality Assurance in Education, 2011
Helen Woodruffe-Burton
exaly  

Dimensionality, Reliability and Validity of SERVQUAL

J. of Business and Management, 1996
Ugur Yavas, Zeynep Bilgin
openaire   +1 more source