Results 271 to 280 of about 68,019 (280)

Interrogating SERVQUAL: a critical assessment of service quality measurement in a high street retail bank

International Journal of Bank Marketing, 2001
exaly  

Assessing students' rating in higher education: A SERVQUAL approach

Total Quality Management and Business Excellence, 2009
Aditya Chatterjee, Souvik Bandyopadhyay   +1 more
exaly  

Sampling of respondents and SERVQUAL studies

The Bottom Line, 2000
openaire   +1 more source

Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores

Journal of Air Transport Management, 2007
exaly  

Het SERVQUAL-model

1995
Lemmink, J.G.A.M., Wetzels, M.G.M.
openaire   +1 more source

Measuring Service Quality in Restaurants: an Application of the Servqual Instrument

Hospitality Research Journal, 1994
exaly  

SAĞLIK SEKTÖRÜNDE SERVQUAL UYGULAMALARI

2018
Saygın, Esat, TOLON, Metehan
openaire   +1 more source

Third Gaps of SERVQUAL in Indonesia

2018
openaire   +1 more source

Assessing the Reliability and Validity of SERVQUAL in a Longitudinal Study: The Experience of an Australian Organisation

Asia Pacific Journal of Marketing and Logistics, 1994
exaly  

SERVQUAL-Service Quality Model

openaire   +1 more source