Results 101 to 110 of about 38,579 (277)

Perspectives of Small Retailers in the Organic Market: Customer Satisfaction and Customer Enthusiasm [PDF]

, 2006
. In this paper we discuss the impact of customer satisfaction and enthusiasm on the performance of small retailers in the organic food market. The analysis of customer satisfaction and shop data confirm essential economic effects.
Bolten, Jan, Kennerknecht, Raphael, Spiller, Achim   +2 more
core  

Enhancing The Service Quality of The Tour and Travel SME By Integrating Servqual Dimensions, Kano Model, and Fishbone Diagram

, 2023
Taufiq Asy’ari Hidayatullah, Febriana Wurjaningrum   +1 more
openalex   +2 more sources

The user's perception of the quality of service in organizing music festivals using the SERVQUAL model [PDF]

Tehnika
In this paper, the user's perception of the quality of the music festival organizing service was analyzed. The tool for measuring the quality of music festivals is based on the SERVQUAL model. The research was conducted during the months of May and June,
Stajić Jana R.
doaj   +1 more source

The Power of Interfacing Departments in Shaping B2B Customer Satisfaction [PDF]

, 2003
Extant research identifies service quality and service encounter perceptions as the key determinants of satisfaction. However, no study in a business-to-business environment has examined the simultaneous effect of these two determinants on overall ...
Durvasula, Srinivas, Lysonski, Steven, Mehta, Subhash C.   +2 more
core   +1 more source

Assessing the Quality of Applied Services in Mobile Customer Relationship Management: Case Study of Banking Informatics Corporations in Iran [PDF]

International Journal of Management, Accounting and Economics, 2017
Today’s organizations need to promote profitability, reduce costs, increase market share, increase customers’ satisfaction and other cases that cause to increase validity and create value and meet organizational strategy, while reducing risks and costs ...
Seyed Siadat, Sara Shafahi
doaj  

Determinants of Service Quality and Customer Satisfaction of Retail Clothing Company

Journal of Business and Social Review in Emerging Economies, 2019
The study aims to investigate the relationship between service quality and customer satisfaction in a retail clothing company. The study utilized the SERVQUAL model to guide the study.
Tak Jie Chan, Mei Ling Goh
doaj   +1 more source

Penerapan Metode P-C-P untuk Meningkatkan Kualitas Layanan: Studi Kasus di Restoran Ayam Goreng Mama Surabaya [PDF]

, 2003
Ketatnya persaingan memicu perlunya strategi-strategi yang menitikberatkan pada usaha-usaha perbaikan kualitas layanan untuk meningkatkan kepuasan konsumen.
Meitha, Rosita, Pawitra, Theresia
core  

The Effect Employee Commitment on Service Performance through a Mediating Function of Organizational Citizenship Behaviour Using Servqual and Collaborative Filtering Modeling: Evidence From China’s Hospitality Industry [PDF]

, 2019
Mohammad Heydari, Kin Keung Lai
openalex   +1 more source

Measuring Higher Education Services Using the SERVQUAL Model

Izzivi Prihodnosti, 2018
Abstract:Research Question (RQ):In this research analysis, SERVQUAL tool was used with higher education institutions (HEIs) to measure service quality well as to compare them.HEIs were compared to see the service quality dimensions that need improvements in public HEI verses private HEIs.
Katia Saliba, Annmarie Gorenc Zoran
openaire   +1 more source

Sağlık Kurumlarında Hizmet Kalitesi Analizi: Tıp Fakültesi Hastanesi Örneği

Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 2017
Rekabetçi baskıları nedeniyle işletmelerin iş yapma şekillerinde ortaya çıkan dönüşümlerin bir sonucu olarak; hizmetlerin sunum şekli, müşterilerin hizmetler ile ilgili geri bildirimleri, hizmetin kalitesi gibi rekabetçi yetenek gerektiren konular ...
Vural Çağlıyan
doaj