Assessing Service Quality in the Ghanaian Private Healthcare Sector: The Case of Comboni Hospital. [PDF]
, 2020 The healthcare industry has become a paramount concern for most people in Ghana and the quality of services rendered to the patients in the private hospitals cannot be overemphasized.
Agbi, Fortune Afi
core
E-Servqual dan Model Kano dalam Aplikasi M-Tix
Ekonomis: Journal of Economics and BusinessThe study aims to determine the extent of user satisfaction of the M-Tix application on Android devices. User satisfaction analysis was conducted using the E-Servqual method and the Kano Model. The data collection method was carried out by distributing questionnaires to 100 respondents who met the criteria with 21 research attributes describing the E ...
Selomit Aron Gita Untono +1 more
openaire +1 more source
Meeting Patient Expectations: Assessing Medical Service and Quality of Care Using the SERVQUAL Model in Dermatology Patients at a Single Center in Poland. [PDF]
Med Sci Monit, 2023 Jonkisz A, Karniej P, Krasowska DM.
europepmc +1 more source
Integrating customer relationship management strategies in (B2C) e-commerce environments
, 2003 Creating value and generating a total customer experience(TCE ) is important for E -Commerce in order to attract customers. However, with increasing competition in the marketplace, it is becoming increasingly difficult to retain customers.
Dawson, Liisa +2 more
core
Servqual Model: An Analysis of Hospitality Sector in Goa
Asian Journal of Managerial Science, 2015 Brand Goa is known in every nook and corner of the global economy as a wonderful tourist destination. The tourism induced hype has equipped the hospital sector to emerge as one of the important contributors of state gross domestic product. In the era of competition, the very survival of the hospitality sector depends on the extent to which variables ...
openaire +1 more source
Evaluating educational service quality among dentistry and nursing students with the SERVQUAL model: A cross-sectional study. [PDF]
J Taibah Univ Med Sci, 2022 Aboubakr RM, Bayoumy HMM.
europepmc +1 more source
AHBV Üniversitesi Uzaktan Eğitim Programı Hizmet Kalitesinin SERVQUAL Model ile Ölçümü
, 2023 Ayşe EDİZ +3 more
openalex +2 more sources
Public Hospital Quality Assessment. Evidence from Greek Health Setting Using SERVQUAL Model. [PDF]
Int J Environ Res Public Health, 2021 Goula A +8 more
europepmc +1 more source
استخدام نموذج الإدراکات والتوقعات Servqual فی قیاس جودة الخدمات التعلیمیة بمدارس التعلیم العام بمدینة أبها الحضریة. Use servqual's perception and expectation model to measure the quality of educational services in public education schools in urban Abha [PDF]
, 2019 أمل محمد حسن البدوی +1 more
openalex +1 more source
Patient Satisfaction in the Spanish National Health Service: Partial Least Squares Structural Equation Modeling [PDF]
, 2019 The aim of this article was to determine which key indicators influence patient satisfaction with the Spanish NHS to provide useful information for policy decision-making.
Ramírez Orellana, Alicia +1 more
core +2 more sources