Results 141 to 150 of about 1,514 (174)

Evaluation of Integrated Logistics Service Based on SERVQUAL Model

2017 International Conference on Computer Systems, Electronics and Control (ICCSEC), 2017
The booming of distribution requirements from e-commerce, Internet of Things, Mobile Internet, GIS, GPS, and automation technology have all boosted the logistics industry. A growing number of competitors get involved and the innovation of new business modes has enriched the logistics industry.
Jing Zhang, Xiao-Ping Liu
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THE QUALITY OF MARKETING EDUCATION IN UZBEKISTAN: SERVQUAL MODEL

Current Research Journal of Pedagogics
We used the SERVQUAL method to analyzethe quality of service in undergraduate marketing programs in Uzbek state higher education institutions. Weighted gaps of average were calculated based on the difference in the expected and perceived quality of education among senior-year students consistent with a framework based on the SERVQUAL ...
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Quality Based on a Spatial SERVQUAL Model in Healthcare

2012
The main purpose of this work is to represent an alternative effective model for measuring the quality of healthcare (SERVQUAL) considering the geographical location of the under examination healthcare sectors. Based on that consideration, a new modeling is taking place introducing a spatial interaction between neighboring regions (spatial-SERVQUAL ...
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A Modified SERVQUAL Model for Telecom Service Quality in Pakistan

Annual Methodological Archive Research Review
Pakistan's telecom sector plays a vital role in the national digital economy, yet faces a significant gap between service quality and user expectations. The market is characterized by distinct local features such as a high proportion of prepaid users, unstable infrastructure, a notable urban-rural divide, and strong consumer price sensitivity.
null Zeeshan Ahmad, null PU LYU
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Sustainable Growth of Banks Through SERVQUAL Model

2023
Praveen Paul Jeyapaul, S. T. Jaya Christa   +1 more
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Interval valued intuitionistic fuzzy AHP-WASPAS based public transportation service quality evaluation by a new extension of SERVQUAL Model: P-SERVQUAL 4.0

Expert Systems With Applications, 2021
Ertugrul Ayyildiz, Alev Taskin
exaly  

Development of Modified SERVQUAL–MCDM Model for Quality Determination in Reverse Logistics

Sustainability, 2021
Jovica Vasiljevic, Göran Jovanov, Adis Puska   +2 more
exaly  

Satisfaction of E-Learners with Electronic Learning Service Quality Using the SERVQUAL Model

Journal of Open Innovation: Technology, Market, and Complexity, 2021
Golam Kabir
exaly  

Adapting the SERVQUAL model to an active break satisfaction scale

International journal of Workplace Health Management, 2015
Purpose– The purpose of this paper is to create a “physical activity break” (PAB) satisfaction scale, for this, the RATER dimensions of the service quality model SERVQUAL were used.Design/methodology/approach– The study opted for a correlational study and used a psychometric approach.
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Measuring Logistics Service Quality Using the SERVQUAL Model

Journal of Intelligent Management Decision, 2023
Alma Jusufbašić, Željko Stević
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