Results 151 to 160 of about 1,514 (174)

Measuring gaps in healthcare quality using SERVQUAL model: challenges and opportunities in developing countries

Measuring Business Excellence, 2021
Firas Alomari
exaly  

A Study on Integrated Model of SERVQUAL and Service Blueprint

Journal of Industrial Design Studies, 2017
Eugene Won, Jaehwan Lee
openaire   +1 more source

The distinction as an innovative dimension of SERVQUAL model for Islamic banks

International Journal of Business Innovation and Research, 2022
Safdar Husain Tahir, Waseem Ullah, Mubarak Hussain Haider, Muhammad Rizwan Ullah, Mamoona Majeed   +4 more
openaire   +1 more source

The Evaluation Framework for Wearable Devices Service Quality Based on SERVQUAL Model

Lecture Notes in Computer Science, 2021
Haibo Tang, Gu Zhongwei
exaly  

Designing the airport service with fuzzy QFD based on SERVQUAL integrated with a fuzzy multi-objective decision model

Total Quality Management and Business Excellence, 2019
Nihal Erginel
exaly  

Assessment of quality of education a non-governmental university via SERVQUAL model

Procedia, Social and Behavioral Sciences, 2011
Mohammad H Yarmohammadian
exaly  

The rebirth of the SERVQUAL gaps model in service design

ServDes 2012: Co-Creating Services, 2012
openaire   +1 more source

Analysis of the SERVQUAL Based Mixed Teaching Model in Colleges

Proceedings of the 2nd International Conference on New Media Development and Modernized Education, 2022
openaire   +1 more source

A cross cultural investigation of airlines service quality through integration of Servqual and the Kano model

Journal of Air Transport Management, 2015
Amitava Mitra, Cigdem Basfirinci
exaly  

Het SERVQUAL-model

1995
Lemmink, J.G.A.M., Wetzels, M.G.M.
openaire   +1 more source