Results 1 to 10 of about 12,732 (237)

The Use of the Kano Model to Enhance Customer Satisfaction [PDF]

Organizacija, 2017
Background/purpose: The interest of measuring customer satisfaction is reflected in its ability to gain customer loyalty, enhance favourable word of mouth, lead to repeat purchases and improve a company’s market share and profitability.
Južnik Rotar Laura, Kozar Mitja
doaj   +4 more sources

The Kano Model: How the Pandemic Influences Customer Satisfaction with Digital Wallet Services in Indonesia

Journal of Indonesian Economy and Business, 2021
Introduction/Main Objectives: This study aims to evaluate the effectiveness of digital wallets service qualities using Kano Model. Understanding customer needs and satisfaction is crucial in developing products.
Vanesa Hana Budiarani, Rahmat Maulidan, Diki Putra Setianto, Ipuk Widayanti   +3 more
doaj   +2 more sources

Service Quality Assessment Using Servqual and Kano Models [PDF]

Jurnal Teknik Industri, 2019
The purpose of this study is to assess the quality of services by using the integration of Servqual and the Kano model. In this study, Servqual is used to determine the quality criteria that must be improved.
Shanty Kusuma Dewi
doaj   +2 more sources

Demand analysis of perioperative nursing service needs for patients with cervical spondylosis based on the Kano model: a cross-sectional study [PDF]

BMC Nursing
Background This study uses the Kano model as its theoretical foundation to classify the needs of patients with cervical spondylosis according to their perioperative nursing service needs.
LinLing Hu, Lei Wang, Yan Wang, Jing Huang, Ping Dong, Chunmei Luo   +5 more
doaj   +2 more sources

Effect of nursing interventions based on the Kano model on symptom relief and parental psychological behavior in children with febrile seizures [PDF]

Frontiers in Psychology, 2023
PurposeTo analyze the effect of nursing interventions based on the Kano model on symptom relief and parental psychological behavior in children with febrile seizures (FS).MethodsA total of 104 children with FS and their corresponding families admitted to
Zaiyun Zhu, Liping Chen, Kai Li
doaj   +2 more sources

Service quality assessment and enhancement using Kano model. [PDF]

PLoS One, 2022
Success in the retail sector is highly dependent on customer satisfaction. Maintaining a competitive edge depends upon the service providers knowing and enacting what is important to their customers. Multiple studies have employed various research approaches to identifying characteristics of customer satisfaction in different sectors as well as retail ...
Kermanshachi S, Nipa TJ, Nadiri H.
europepmc   +5 more sources

Clinical needs assessment for non-invasive intraoperative bladder volume monitoring devices: a cross-sectional study based on the Kano model [PDF]

Scientific Reports
Intraoperative urine output is a key indicator of fluid balance and renal function. With the rise of enhanced recovery after surgery (ERAS) protocols, there is a growing demand for non-invasive bladder monitoring alternatives to traditional ...
Yanhua Guo, Wenzhi Cai, Ling Chen
doaj   +2 more sources

Evaluating The Quality of Medicine Curriculum Based on the Kano Model. [PDF]

J Adv Med Educ Prof
Over the past years, the evaluation and accountability of universities and higher education institutions in regard to the realization of their goals and the implementation of the expected performance have turned into a major issue, and those who benefit from or are relevant to the higher education system have placed a special emphasis on the use of ...
Tahmasbzadeh Sheikhlar D, Aziminejadian M, Mirzaei Sangin T.   +2 more
europepmc   +4 more sources

INTEGRASI METODE IPA DAN KANO MODEL DALAM MENGANALISIS KUALITAS LAYANAN TOKO ROTI DI UNIT SUNTER

Journal of Industrial Engineering and Operation Management, 2022
Perusahan XYZ yang bergerak di bidang makanan khususnya roti, ingin terus mempertahankan kualitas produk dan pelayanan yang baik untuk memenuhi kepuasan konsumen dengan memberikan perbaikan berkelanjutan.
Glisina Dwinoor Rembulan, Giovandri Septorino, Filscha Nurprihatin   +2 more
doaj   +1 more source

Urban rail transit passenger service quality evaluation based on the KANO–Entropy–TOPSIS model: the China case

Transport, 2021
In order to evaluate the URTPSQ (Urban Rail Transit Passenger Service Quality) comprehensively, find the shortage of URTPSQ, find out the difference between the actual service situation and the passenger’s expectation and demand,and provide passengers ...
Wencheng Huang, Yue Zhang, Yifei Xu, Rui Zhang, Minhao Xu, Yang Wang   +5 more
doaj   +1 more source