Results 1 to 10 of about 9,037 (160)

Demand analysis of perioperative nursing service needs for patients with cervical spondylosis based on the Kano model: a cross-sectional study [PDF]

BMC Nursing
Background This study uses the Kano model as its theoretical foundation to classify the needs of patients with cervical spondylosis according to their perioperative nursing service needs.
LinLing Hu, Lei Wang, Yan Wang, Jing Huang, Ping Dong, Chunmei Luo   +5 more
doaj   +2 more sources

Clinical needs assessment for non-invasive intraoperative bladder volume monitoring devices: a cross-sectional study based on the Kano model [PDF]

Scientific Reports
Intraoperative urine output is a key indicator of fluid balance and renal function. With the rise of enhanced recovery after surgery (ERAS) protocols, there is a growing demand for non-invasive bladder monitoring alternatives to traditional ...
Yanhua Guo, Wenzhi Cai, Ling Chen
doaj   +2 more sources

INTEGRASI METODE IPA DAN KANO MODEL DALAM MENGANALISIS KUALITAS LAYANAN TOKO ROTI DI UNIT SUNTER

Journal of Industrial Engineering and Operation Management, 2022
Perusahan XYZ yang bergerak di bidang makanan khususnya roti, ingin terus mempertahankan kualitas produk dan pelayanan yang baik untuk memenuhi kepuasan konsumen dengan memberikan perbaikan berkelanjutan.
Glisina Dwinoor Rembulan, Giovandri Septorino, Filscha Nurprihatin   +2 more
doaj   +1 more source

Urban rail transit passenger service quality evaluation based on the KANO–Entropy–TOPSIS model: the China case

Transport, 2021
In order to evaluate the URTPSQ (Urban Rail Transit Passenger Service Quality) comprehensively, find the shortage of URTPSQ, find out the difference between the actual service situation and the passenger’s expectation and demand,and provide passengers ...
Wencheng Huang, Yue Zhang, Yifei Xu, Rui Zhang, Minhao Xu, Yang Wang   +5 more
doaj   +1 more source

The Kano Model: How the Pandemic Influences Customer Satisfaction with Digital Wallet Services in Indonesia

Journal of Indonesian Economy and Business, 2021
Introduction/Main Objectives: This study aims to evaluate the effectiveness of digital wallets service qualities using Kano Model. Understanding customer needs and satisfaction is crucial in developing products.
Vanesa Hana Budiarani, Rahmat Maulidan, Diki Putra Setianto, Ipuk Widayanti   +3 more
doaj   +1 more source

Telecommunication service quality analysis using integration of SIPA and modified Kano

Jurnal Sistem dan Manajemen Industri, 2023
This article investigates the integrated approach of the Simultaneous Impor­tance-Performance Analysis (SIPA) model and the modified Kano model to evaluate and prioritize service attributes for telecommunication companies in Indonesia.
Hanny Kanavika Rizky Munawar, Annisa Kesy Garside, Adhi Nugraha, Amelia Khoidir   +3 more
doaj   +1 more source

The Value of Customer Loyalty and Satisfaction in Antam’s Precious Metal Products (A Kano Model Analysis)

Al-Iqtishad: Jurnal Ilmu Ekonomi Syariah, 2020
. This researcher aims to map and analyze the customer loyalty and satisfaction of Antam's Precious Metal (LM) products through four categories of the Kano model.
Nur Rahmawati
doaj   +1 more source

Studying the behavior of customers in Online Reservations Using Data Mining Technique and the Kano Model (Case Study: Four and Five Star Hotels in Tehran) [PDF]

Muṭāli̒āt-i Mudīriyyat-i Gardishgarī, 2018
The purpose of this paper is to provide an integrated model of the Kano and associative rules for classifying customer needs and analyzing their behavior.
Alireza Naser Sadrabadi, razieh almasi sarvestani, Elham Ghobadi   +2 more
doaj   +1 more source

Penggunaan Metode Kano-QFD Dalam Pengembangan layanan Terhadap Kepuasaan Pelanggan Restoran (Studi Kasus: McDonald Taman Geluran)

Jurnal Teknik Industri: Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri, 2023
Kepuasan pelanggan merupakan hal yang utama dalam suatu restoran. bentuk layanan telah diberikan oleh pihak restoran demi kepuasan pelanggan. Namun masih terdapat keluhan-keluhan pada layanan yang telah diberikan dan belum memenuhi kebutuhan pelanggan ...
Pratama Mardiansyah Putra, Prihono Prihono   +1 more
doaj   +1 more source

Kano Model Integration with Data Mining to Predict Customer Satisfaction

Big Data and Cognitive Computing, 2021
The Kano model is one of the models that help determine which features must be included in a product or service to improve customer satisfaction. The model is focused on highlighting the most relevant attributes of a product or service along with ...
Khaled Al Rabaiei, Fady Alnajjar, Amir Ahmad   +2 more
doaj   +1 more source