Results 21 to 30 of about 8,549 (199)
The Optimization Concept of Service Fulfillment Measurement: A Research on Surgery Care
MATEC Web of Conferences, 2018 This paper presents an optimization concept of service fulfillment measurement. Service delivery is assumed free from constraint, while service fulfillment is expected to achieve by maximizing the customer preferences.
Nordin Norshahrizan +5 more
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The Effect of KANO-Model Nursing Interventions on Reducing Epigastric Pain and Improving Emotional Well-being in Patients with Peptic Ulcer [PDF]
Egyptian Journal of Health CareBackground: Peptic ulcer disease (PUD) is a prevalent gastrointestinal disorder characterized by recurrent epigastric pain and significant psychological distress, such as anxiety and depression.
Mohammed Fayez J Alharbi +2 more
doaj +1 more source
Wordings of the Kano Model's Questionnaire
Journal of the Korean society for quality management, 2012 Purpose: The Kano model has been widely accepted as a method for classifying quality attributes for almost three decades since its introduction. However, the wordings of the five alternatives in the Kano`s questionnaire has been criticised for unclear and confusable meanings. New wordings of the five alternatives are proposed in this paper. Methods: To
HaeGeun Song, Young T. Park
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Automatically Classifying Kano Model Factors in App Reviews
, 2023 [Context and motivation] Requirements assessment by means of the Kano model is common practice. As suggested by the original authors, these assessments are done by interviewing stakeholders and asking them about the level of satisfaction if a certain feature is well implemented and the level of dissatisfaction if a feature is not or not well ...
Michelle Binder +3 more
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Klasifikasi Fitur Game Edukasi Berdasarkan Kebutuhan Pengguna Menggunakan Model Kano
Techno.ComGame edukasi memiliki berbagai fitur yang dapat meningkatkan proses pembelajaran, namun banyaknya fitur ini harus `disesuaikan dengan kebutuhan pengguna untuk meningkatkan efektivitas pembelajaran.
Hanifah Aprilia +2 more
doaj +1 more source
Intangible Capital, 2017 Purpose: The aims of this study are twofold: first, it attempts to investigate service attributes in a hospital front office; and second, to identify strategies to improve those service attributes.
Anjar Priyono, Andina Yulita
doaj +1 more source
Kano'S Model For Clinical Laboratory
, 2013 The clinical laboratory has received considerable recognition globally due to the rapid development of advanced technology, economic demands and its role in a patient’s treatment cycle. Although various cross-domain experiments and practices with respect to clinical laboratory projects are ready for the full swing, the customer needs are still ...
El-Hashmi, Khaled N., K.Gnieber, Omar
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Empirical research on Kano’s model and customer satisfaction
PLOS ONE, 2017 Products are now developed based on what customers desire, and thus attractive quality creation has become crucial. In studies on customer satisfaction, methods for analyzing quality attributes and enhancing customer satisfaction have been proposed to facilitate product development.
Feng-Han Lin +6 more
openaire +4 more sources
Annals of Gastroenterological Surgery, EarlyView.ABSTRACT Scirrhous gastric cancer, characterized by diffuse infiltration and a high propensity for peritoneal dissemination, remains one of the most aggressive subtypes of gastric cancer. Despite a relatively high incidence of splenic hilar lymph node (No. 10) metastasis, the oncologic benefit of splenectomy remains controversial, while its association
Tsutomu Hayashi, Takaki Yoshikawa
wiley +1 more source
The Role of Kano Model in Revealing the Most Significant Physicochemical Properties of Wines
IEEE AccessIn this article a methodology, based on the Kano model, to prioritize the features of a product or service is proposed. Instead of using detailed, lengthy, burdensome, time-demanding, and biased-prone questionnaires, enquiring the user satisfaction with ...
Amalia Luque +5 more
doaj +1 more source