Results 21 to 30 of about 12,732 (237)
Studying the behavior of customers in Online Reservations Using Data Mining Technique and the Kano Model (Case Study: Four and Five Star Hotels in Tehran) [PDF]
Muṭāli̒āt-i Mudīriyyat-i Gardishgarī, 2018 The purpose of this paper is to provide an integrated model of the Kano and associative rules for classifying customer needs and analyzing their behavior.
Alireza Naser Sadrabadi +2 more
doaj +1 more source
Journal of Industrial Engineering and Management, 2015 Purpose: The purpose of study is to meet customer requirements and improve customer satisfaction that aims to classify customer requirements more effectively. And the classification is focused on the customer psychology.
Qingliang Meng +3 more
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International Journal of Distributed Sensor Networks, 2020 The sorting mechanism underlying the traditional evaluation grid method with attractive factors mainly represents the time or the paired comparison method.
Le Xi +3 more
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Wordings of the Kano Model's Questionnaire
Journal of the Korean society for quality management, 2012 Purpose: The Kano model has been widely accepted as a method for classifying quality attributes for almost three decades since its introduction. However, the wordings of the five alternatives in the Kano`s questionnaire has been criticised for unclear and confusable meanings. New wordings of the five alternatives are proposed in this paper. Methods: To
HaeGeun Song, Young T. Park
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The Effect of KANO-Model Nursing Interventions on Reducing Epigastric Pain and Improving Emotional Well-being in Patients with Peptic Ulcer [PDF]
Egyptian Journal of Health CareBackground: Peptic ulcer disease (PUD) is a prevalent gastrointestinal disorder characterized by recurrent epigastric pain and significant psychological distress, such as anxiety and depression.
Mohammed Fayez J Alharbi +2 more
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The Optimization Concept of Service Fulfillment Measurement: A Research on Surgery Care
MATEC Web of Conferences, 2018 This paper presents an optimization concept of service fulfillment measurement. Service delivery is assumed free from constraint, while service fulfillment is expected to achieve by maximizing the customer preferences.
Nordin Norshahrizan +5 more
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Automatically Classifying Kano Model Factors in App Reviews
, 2023 [Context and motivation] Requirements assessment by means of the Kano model is common practice. As suggested by the original authors, these assessments are done by interviewing stakeholders and asking them about the level of satisfaction if a certain feature is well implemented and the level of dissatisfaction if a feature is not or not well ...
Michelle Binder +3 more
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Smart Helmet Design Based on KANO Model
, 2023 Based on the Kano model, the personalized requirements of the smart helmet are obtained and analyzed. Focus groups and questionnaires were used to organize and analyze the individual needs of smart helmet users. The questionnaire was designed according to the Kano model, and the collected data results were classified and sorted according to the Kano ...
Jia Luo +5 more
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