Results 31 to 40 of about 12,732 (237)
Intangible Capital, 2017 Purpose: The aims of this study are twofold: first, it attempts to investigate service attributes in a hospital front office; and second, to identify strategies to improve those service attributes.
Anjar Priyono, Andina Yulita
doaj +1 more source
Empirical research on Kano’s model and customer satisfaction
PLOS ONE, 2017 Products are now developed based on what customers desire, and thus attractive quality creation has become crucial. In studies on customer satisfaction, methods for analyzing quality attributes and enhancing customer satisfaction have been proposed to facilitate product development.
Feng-Han Lin +6 more
openaire +4 more sources
Illuminating the Kano Model with a Case Study
TEM Journal, 2023 The Kano Model is a well-researched approach to rating the attributes of products and services. However, much of the research available consists of research conducted to identify attributes for products and services and evaluations of the Kano Model with other approaches. This paper seeks to study the analysis of Kano Model results.
openaire +1 more source
The Role of Kano Model in Revealing the Most Significant Physicochemical Properties of Wines
IEEE AccessIn this article a methodology, based on the Kano model, to prioritize the features of a product or service is proposed. Instead of using detailed, lengthy, burdensome, time-demanding, and biased-prone questionnaires, enquiring the user satisfaction with ...
Amalia Luque +5 more
doaj +1 more source
Proposing an integrated approach of Kano Model and Taguchi Design of Experiments based on Kansei Engineering to product design based on customer needs in the automotive industry [PDF]
مدیریت صنعتی, 2014 : The aim of this research is to propose a new approach of Kansei Engineering, Kano model and Taguchi Design of Experiments to identify, categorize and prioritize customersʹ emotional needs (Kansei) in the automotive industry in order to more customer ...
Arash Shahin +2 more
doaj +1 more source
Elektroenzymatische CO2‐Fixierung
Angewandte Chemie, EarlyView.Die elektroenzymatische CO2‐Fixierung ermöglicht eine energieeffiziente, hochselektive Synthese komplexer Moleküle. Um ihr volles Potenzial auszuschöpfen, ist ein grundlegendes Verständnis von elektrodengekoppelten Reduktasen und Carboxylasen erforderlich.
Leonardo Castañeda‐Losada +4 more
wiley +1 more source
Kano'S Model For Clinical Laboratory
, 2013 The clinical laboratory has received considerable recognition globally due to the rapid development of advanced technology, economic demands and its role in a patient’s treatment cycle. Although various cross-domain experiments and practices with respect to clinical laboratory projects are ready for the full swing, the customer needs are still ...
El-Hashmi, Khaled N., K.Gnieber, Omar
openaire +2 more sources
Angewandte Chemie International Edition, EarlyView.Electroenzymatic CO2 fixation enables energy‐efficient, highly selective synthesis of complex molecules. Unlocking its full potential requires fundamental understanding of electrode‐coupled reductases and carboxylases. This review critically discusses available enzymes, product scope, and key thermodynamic and kinetic considerations, highlighting ...
Leonardo Castañeda‐Losada +4 more
wiley +1 more source
Modelo Kano de satisfação do cliente: um estudo de caso para clientes internos [PDF]
, 2002 Dissertação (mestrado) - Universidade Federal de Santa Catarina, Centro Tecnológico. Programa de Pós-Graduação em Engenharia Mecânica.Estudo realizado com base no modelo Kano de Satisfação do Cliente que classifica os diversos itens de qualidade de um ...
Iata, Cristiane Mitsuê
core
Evaluasi Kepuasan Pengguna Website dengan Kano Model
, 2021 Penelitian ini bertujuan untuk melakukan tahapan evaluasi yang secara rutin wajib dilaksanakan dalam setiap ekosistem hidup sistem informasi. Objek penelitian adalah website Pusat Informasi Harga Pangan Strategis (PIHPS).
Mustofa, Muhammad Iqbal +1 more
core +1 more source