Results 11 to 20 of about 9,037 (160)

Integration of fuzzy theory into Kano model for classification of service quality elements: A case study in a machinery industry of China

Journal of Industrial Engineering and Management, 2015
Purpose: The purpose of study is to meet customer requirements and improve customer satisfaction that aims to classify customer requirements more effectively. And the classification is focused on the customer psychology.
Qingliang Meng, Xuan Jiang, Lin He, Xinxin Guo   +3 more
doaj   +1 more source

Integrating fuzzy Kano model and fuzzy importance–performance analysis to analyse the attractive factors of new products

International Journal of Distributed Sensor Networks, 2020
The sorting mechanism underlying the traditional evaluation grid method with attractive factors mainly represents the time or the paired comparison method.
Le Xi, Hui Zhang, Sunan Li, Jianxin Cheng   +3 more
doaj   +1 more source

A Kano Model Based Linguistic Application for Customer Needs Analysis

International Journal of Engineering Business Management, 2011
Linguistic is the systematic study of language. Now quality doesn't always mean the "tangible attribute" of a product or service. It may also be linguistic.
Md Mamunur Rashid, Jun'ichi Tamaki, A.M.M. Sharif Ullah, and Akihiko Kubo   +3 more
doaj   +2 more sources

The Effect of KANO-Model Nursing Interventions on Reducing Epigastric Pain and Improving Emotional Well-being in Patients with Peptic Ulcer [PDF]

Egyptian Journal of Health Care
Background: Peptic ulcer disease (PUD) is a prevalent gastrointestinal disorder characterized by recurrent epigastric pain and significant psychological distress, such as anxiety and depression.
Mohammed Fayez J Alharbi, Manal Mohamed Ahmed Ayed, Mona Hamdy Abd Elsalheen Abdelalim   +2 more
doaj   +1 more source

The Optimization Concept of Service Fulfillment Measurement: A Research on Surgery Care

MATEC Web of Conferences, 2018
This paper presents an optimization concept of service fulfillment measurement. Service delivery is assumed free from constraint, while service fulfillment is expected to achieve by maximizing the customer preferences.
Nordin Norshahrizan, Che Razak Razli, Abdullah Sharmini, Saraih Ummi Naiemah, Marniati, W. Muhamad Radzi Wan Norsyafawati   +5 more
doaj   +1 more source

Service Quality Assessment Using Servqual and Kano Models

Jurnal Teknik Industri, 2019
The purpose of this study is to assess the quality of services by using the integration of Servqual and the Kano model. In this study, Servqual is used to determine the quality criteria that must be improved.
Shanty Kusuma Dewi
doaj   +1 more source

Klasifikasi Fitur Game Edukasi Berdasarkan Kebutuhan Pengguna Menggunakan Model Kano

Techno.Com
Game edukasi memiliki berbagai fitur yang dapat meningkatkan proses pembelajaran, namun banyaknya fitur ini harus `disesuaikan dengan kebutuhan pengguna untuk meningkatkan efektivitas pembelajaran.
Hanifah Aprilia, Rizky Rizky, Muhammad Fairul Filza   +2 more
doaj   +1 more source

Improving service quality of hospital front office using an integrated Kano model and quality function deployment

Intangible Capital, 2017
Purpose: The aims of this study are twofold: first, it attempts to investigate service attributes in a hospital front office; and second, to identify strategies to improve those service attributes.
Anjar Priyono, Andina Yulita
doaj   +1 more source

Effect of nursing interventions based on the Kano model on symptom relief and parental psychological behavior in children with febrile seizures

Frontiers in Psychology, 2023
PurposeTo analyze the effect of nursing interventions based on the Kano model on symptom relief and parental psychological behavior in children with febrile seizures (FS).MethodsA total of 104 children with FS and their corresponding families admitted to
Zaiyun Zhu, Liping Chen, Kai Li
doaj   +1 more source

The Role of Kano Model in Revealing the Most Significant Physicochemical Properties of Wines

IEEE Access
In this article a methodology, based on the Kano model, to prioritize the features of a product or service is proposed. Instead of using detailed, lengthy, burdensome, time-demanding, and biased-prone questionnaires, enquiring the user satisfaction with ...
Amalia Luque, Mirko Mazzoleni, Ana de Las Heras, Antonio Ferramosca, Fabio Previdi, Alejandro Carrasco   +5 more
doaj   +1 more source