QUALITY ASSESSMENT IN HIGHER EDUCATION BASED ON SERVQUAL MODEL
Scientific Papers Series : Management, Economic Engineering in Agriculture and Rural Development, 2019 This study investigates the perceptions regarding the quality of services within the Faculty of Management, Economic Engineering in Agriculture and Rural Development, questioning the students of the 4-th year of both specializations: Economic Engineering in Agriculture and Engineering and Management in Public Food and Agritourist.
Valentin ȘERBAN, Elena STOIAN
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Breaking the MBA delivery mould: A multi-group international MBA / practitioner virtual collaborative project [PDF]
, 2008 The marketing education project presented here brings together a major UK financial institution in the banking sector and a selection of its high value clients (B-to-B) via e-mail, telephone, video conferencing and other web-based technologies, with two ...
Hermans, CM, Newman, AJ
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Applicability of SERVQUAL in restaurants: an exploratory study in a Portuguese resort [PDF]
SERVQUAL is the most popular instrument to ascertain service quality. However, some debate exists about its ability to characterize different service environments.
Rogério Puga Leal +2 more
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The Influence of a Hospitable Healthcare Environment on Patient Emotions and Behavioral Responses [PDF]
, 2018 A structural model is proposed and empirically examined that investigates the influence of a medical center’s environment on patient responses. A stimulus-organism-response (S-O-R) model, often used to frame hospitality service research, is adapted ...
Mody, Makarand, Suess, Courtney
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Optimizing the stake holder’s perspective on enhancing the service quality in health care [PDF]
For the success of health care organizations, accurate measurement of health care service quality is as important as understanding the nature of the service delivery system.
G, Thiagarajan, Nakkeeran, Senthil kumar
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Online Travel Service Quality: The Importance of Pre-Transaction Services [PDF]
The Internet revolution has led to significant changes in the way travel agencies interact with customers. Travel websites are used to different degrees, and for a variety of combinations of pre-transaction, transaction and post-transaction services.
Pauwels,Piet +2 more
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Measuring Retail Service Quality: Examining Applicability of International Research Perspectives in India [PDF]
Service quality measures developed internationally are often accepted as adequate in India. This study evaluates the Retail Service Quality Scale (RSQS) developed in the U.S.
Kaul Subhashini
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Factors Influencing Consumer Online Shopping Behavior: a Servqual Model-based Study [PDF]
Md. Sirajum Monir Proteek - +1 more
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Impact of mutual fund investment in indian equity market. [PDF]
The mutual fund investments have emerged as important players in the Indian equity market in the recent past. This research makes an attempt to understand whether a relationship exists between Mutual Fund investment and Equity Market returns in India ...
Ananth, A., Swaminathan, J.
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