Assessing Medical Tourism Services Quality Using SERVQUAL Model: A Patient's Perspective.
Iranian journal of public health, 2017 Continuous quality improvement of the hospital services is a basic requirement of medical tourism industry. The different dimensions of hospital services quality are assessed constantly to improve the service of medical tourism. The aim of this study was to determine the services quality of medical tourism in private and public hospitals.In this cross ...
Mohammad QOLIPOUR +3 more
openaire +2 more sources
Evaluation of Service Quality of Clinical Diagnostic Using the SERVQUAL and SERVPERF Models in Two Simple and Weighted Types [PDF]
Rāhburdhā-yi Mudīriyyat dar Niẓām-i SalāmatBackground: Recently, a number of papers have discussed the importance of evaluating service quality provided to customers. The purpose of this study is evaluating service quality of clinical diagnostic in Yazd Central Laboratory from customers’ point ...
Hossein Mohebbi +2 more
doaj
Service quality gap analysis in private sector bank - a customer perspective [PDF]
The present study evaluates the customer perceptions of service quality in selected private sector banks. Data was collected from 200 customers of ICICI and CUB using structured questionnaire.
Ananth, A., Prabaharan, B., Ramesh, R.
core +1 more source
Ciência da Informação, 2008 Nas últimas duas décadas, pesquisadores em ciência da informação têm investigado o valor dos serviços em bibliotecas de acordo com as percepções, expectativas e necessidades dos usuários.
André Luís Policani Freitas +2 more
doaj
Application of SERVQUAL Model in Patient Satisfaction Survey
, 2023 Wei Liu, LIU Xiaohang
openaire +1 more source
STUDI EMPIRIS KUALITAS PELAYANAN MELALUI MODEL SERVQUAL (Service Quality) DAN IPA (Important Performance Analysis) PADA MAHASISWA JURUSAN TARBIYAH STAIN GAJAH PUTIH ACEH [PDF]
, 2019 Farid Fauzi, Ansor Ansor
openalex +1 more source
Research on Service Quality Evaluation of Networked Collaborative Manufacturing Platform Based on SERVQUAL Model–Take the J Company as an Example [PDF]
, 2023 Jingyuan Han, Xiaoqian Qi
openalex +1 more source
Quality of integrated care for patients with multimorbidity in China: a Servqual Model analysis. [PDF]
BMC Health Serv ResHe A +5 more
europepmc +1 more source
Journal of Multidisciplinary HealthcareLei Ding,1,2,* Yajie Ding,2,* Yiting Wang,1,2 Xianwen Li,1 Ying Liu2 1School of Nursing, Nanjing Medical University, Nanjing, Jiangsu, People’s Republic of China; 2Department of Obstetrics, Women’s Hospital of Nanjing Medical University (Nanjing ...
Ding L, Ding Y, Wang Y, Li X, Liu Y
doaj