Results 81 to 90 of about 38,579 (277)
Lived experiences of management intern nursing students in the clinical settings of the quality of educational services using the SERVQUAL model: A descriptive phenomenology study [PDF]
, 2023 Azizollah Arbabisarjou +3 more
openalex +1 more source
Journal of Economic Surveys, Volume 39, Issue 4, Page 1327-1360, September 2025.Abstract The healthcare system is a fundamental pillar for the economy of any country. One of its main goals is to reach an adequate effectiveness of medical care so that certain levels of well‐being are achieved. In recent years, healthcare has experienced important changes to take into account quality of care and patient satisfaction as the drivers ...
Paula Ortega Perals +2 more
wiley +1 more source
Determining the Quality of Hotel Services in Mamaia Resort [PDF]
Ovidius University Annals: Economic Sciences Series, 2020 The quality of services can give the hotel industry a great chance to create competitive differences for organizations, being considered an essential, significant concept and a critical success factor in this industry. The quality of the services offered
Corina Aurora Marin (Barbu) +1 more
doaj
Integrating Kano’s Model and SERVQUAL to Improve Healthcare Service Quality [PDF]
, 2012 The purpose of this research is focus on customer relationship management (CRM) strategies and relationship between service attributes and customer satisfaction through Kano’s model especially on healthcare service at the private hospital.
Dwi, Sulisworo, Nora, Maniquiz
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Public Administration and Development, Volume 45, Issue 3, Page 228-241, August 2025.ABSTRACT Digital transformation has revolutionized public service delivery, yet studies on societal engagement with e‐Government services in Qatar remain limited. Despite significant investments in digital governance, 70% of services continue to be accessed through traditional methods, indicating barriers to adoption.
Moosa Elayah
wiley +1 more source
QUALITATIVE APPLICATION OF SERVQUAL MODEL IN HOTEL INDUSTRY
Tourism and hospitality management, 2005 U radu se prikazuju rezultati kvalitativne primjene SERVQUAL modela (Parasuraman ct al„ 1988.) u hotelskoj industriji. Istraživanje je provedeno u svibnju 2002. godine, na prigodnom uzorku od devet menadžera u hotelima Opatijske rivijere. U ispitivanju menadžera koristila su se dva strukturirana i jedan polustrukturirani SERVQUAL upitnik.
openaire +1 more source
SERVQUAL- Model- Based Fuzzy Evaluation of Express Service Quality [PDF]
International Journal of Transportation Engineering and Technology, 2018 According to the significance of express service, which has an impact on the high quality development of China's express delivery industry, this paper based on the quality of express delivery service problems to analyze the affecting factors and try to find out the best solution.
openaire +1 more source
Receiving Employee Attention on the Floor of the Store and Its Effects on Customer Satisfaction
Journal of Consumer Behaviour, Volume 24, Issue 4, Page 1656-1668, July 2025.ABSTRACT This study examines the effects of the customer's perceptions of being the object of employee attention in physical store settings. Our specific concern is employee attention when the customer is browsing in a store and does not require any particular service from employees.
Magnus Söderlund +1 more
wiley +1 more source
Services quality as a factor for bridging the gap between expected and perceived services in agency business [PDF]
Turističko PoslovanjeThe paper is based on the assumption that quality service is a factor in achieving competitive advantage and positioning on the tourist market of agency business, and that quality is achieved through a series of relationships in the tourist-employee ...
Jocić Lidija +2 more
doaj +1 more source
Online Service Quality and Customer Satisfaction: A case study of Bank Islam Malaysia Berhad [PDF]
Online banking can provide a reliable service to the customers for which make them happy. Online banking service is a comparative advantage and can improve relationship with customers.
Ahmed, Khalil
core +1 more source