The Evaluation of Dentistry Services according to the SERVQUAL Model in the Dentistry School of Kerman Medical Sciences University [PDF]
Journal of Oral Health and Oral EpidemiologyBackground: Due to the complexity of health services, evaluating the aspects of quality in the healthcare sector is very important. Measuring the quality of dentistry school services of Kerman Medical Sciences University (KMU) in 2019–2020 is the main ...
Fatemeh Sadat Sajadi +4 more
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Customers' Mental Image Using Net Promoter Score From Airlines Companies [PDF]
کاوشهای مدیریت بازرگانی, 2015 Nowadays, survival of companies and materializing their vision depends on, and is guaranteed by, the company's capability in attracting and maintaining customers. The Corporate image, as a potential effective source, plays an important role in customer's
Iman Shahraki Moghadam +2 more
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Determining the Quality of Hotel Services in Mamaia Resort [PDF]
Ovidius University Annals: Economic Sciences Series, 2020 The quality of services can give the hotel industry a great chance to create competitive differences for organizations, being considered an essential, significant concept and a critical success factor in this industry. The quality of the services offered
Corina Aurora Marin (Barbu) +1 more
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Services quality as a factor for bridging the gap between expected and perceived services in agency business [PDF]
Turističko PoslovanjeThe paper is based on the assumption that quality service is a factor in achieving competitive advantage and positioning on the tourist market of agency business, and that quality is achieved through a series of relationships in the tourist-employee ...
Jocić Lidija +2 more
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Malaysian Private Education Quality: Application of SERVQUAL Model
International Education Studies, 2013 Intense competition among existing private education providers and the Malaysian government's relaxation of regulations for allowing international universities to open off shore campuses in Malaysia, have forced companies in the education industry to develop strategies which can help them to make their existing students satisfied and keep them loyal to
Anthony Vaz, Shaheen Mansori
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Patient Preference and AdherenceNa Liu,1,* Wen Wang,2,* Yuanyuan Wang31Department of Outpatient Nursing, The Second Hospital of Tianjin Medical University, Tianjin, 300211, People’s Republic of China; 2Apheresis Component Division, Tianjin Blood Center, Tianjin, 300110,
Liu N, Wang W, Wang Y
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Sağlık Kurumlarında Hizmet Kalitesi Analizi: Tıp Fakültesi Hastanesi Örneği
Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 2017 Rekabetçi baskıları nedeniyle işletmelerin iş yapma şekillerinde ortaya çıkan dönüşümlerin bir sonucu olarak; hizmetlerin sunum şekli, müşterilerin hizmetler ile ilgili geri bildirimleri, hizmetin kalitesi gibi rekabetçi yetenek gerektiren konular ...
Vural Çağlıyan
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Measuring Quality Satisfaction with Servqual Model
EIRP Proceedings, 2012 The orientation to customer satisfaction is not a recent phenomenon, many very successfulbusinesspeople from the beginning of the 20th century, such as Sir Henry Royce, a name synonymous withRoll – Royce vehicles, stated the first principle regarding ...
Dan Păuna
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Evaluation of Educational Services Quality for Healthcare Services Management Students of Isfahan University of Medical Sciences Based on SERVQUAL Model [PDF]
مجله ایرانی آموزش در علوم پزشکی, 2015 Introduction: Developing a system of higher education regardless of increasing the quality will bring about outcomes such as academic failure, scientific dependency, brain drain, lack of entrepreneurship and poor knowledge generation.
Mohammad Hossein Yarmohammadian +5 more
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Proposed enhanced gap analysis model for information systems sector (ISSERVQUAL)
Acta CommerciiOrientation: Gap analysis in the information system (IS) sector is difficult to assess. Research purpose: A gap analysis model based on SERVQUAL is proposed to assess the gaps in IS services.
Raghda Taha +2 more
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