Results 61 to 70 of about 1,504 (174)

QUANTITATIVE APPLICATION OF THE SERVQUAL MODEL IN THE HOTEL INDUSTRY

Tourism and hospitality management, 2005
U radu se prikazuju rezultati kvantitativne primjene SERVQUAL modela (Parasuraman et al., 1988.) u hotelskoj industriji. Istraživanje je provedeno za vrijeme božićnih i novogodišnjih praznika 2001/2002. godine u šesnaest hotela Opatijske rivijere na stratificiranom slučajnom uzorku (N = 401) hotelskih gostiju.
openaire   +1 more source

Consumer Repair Decision‐Making: A Systematic Literature Review and Future Research Agenda

International Journal of Consumer Studies, Volume 49, Issue 6, November 2025.
ABSTRACT Repair is a vital consumer behaviour necessary to extend product lifespans and to achieve a circular economy. Despite its importance, past literature reviews do not offer a comprehensive overview of consumer repair decision‐making, as they focus on the repair of specific products, multiple circular behaviours, the act of repair, or limit the ...
Lucie K. Ozanne, W. H. Thejani Madhuhansi   +1 more
wiley   +1 more source

The user's perception of the quality of service in organizing music festivals using the SERVQUAL model [PDF]

Tehnika
In this paper, the user's perception of the quality of the music festival organizing service was analyzed. The tool for measuring the quality of music festivals is based on the SERVQUAL model. The research was conducted during the months of May and June,
Stajić Jana R.
doaj   +1 more source

A Hybrid AI and Fuzzy MCDM Approach for Retailer Evaluation: Leveraging Sentiment Analysis and Expert Insights

Applied AI Letters, Volume 6, Issue 3, October 2025.
This study proposes an AI‐enhanced decision‐making framework that integrates sentiment analysis of customer reviews with q‐rung orthopair fuzzy MCDM to evaluate retailer performance. By analyzing 8,000 reviews from major U.S. retailers, the model bridges unstructured feedback and structured evaluation, offering actionable insights into service ...
Adem Pinar
wiley   +1 more source

Satisfaction Analysis of the Urban Landscape for 45-meter El-Goli Boulevard in Tabriz Using the SERVQUAL Model [PDF]

تحقیقات کاربردی علوم جغرافیایی, 2021
Both visual and service quality of urban landscape play an important role in the process of visual visibility assessment and effectiveness of these services as well.
saeedeh feizi, rasol darskhan, hasan sattarisarbangholi   +2 more
doaj  

Quality of care and patient satisfaction: Future trends and economic implications for the healthcare system

Journal of Economic Surveys, Volume 39, Issue 4, Page 1327-1360, September 2025.
Abstract The healthcare system is a fundamental pillar for the economy of any country. One of its main goals is to reach an adequate effectiveness of medical care so that certain levels of well‐being are achieved. In recent years, healthcare has experienced important changes to take into account quality of care and patient satisfaction as the drivers ...
Paula Ortega Perals, Salvador Cruz Rambaud, Javier Sánchez García   +2 more
wiley   +1 more source

Transformative Pathways in Qatar's E‐Government: Integrating Societal Engagement and NGO Partnerships for Sustainable Digital Governance

Public Administration and Development, Volume 45, Issue 3, Page 228-241, August 2025.
ABSTRACT Digital transformation has revolutionized public service delivery, yet studies on societal engagement with e‐Government services in Qatar remain limited. Despite significant investments in digital governance, 70% of services continue to be accessed through traditional methods, indicating barriers to adoption.
Moosa Elayah
wiley   +1 more source

Determinants of Service Quality and Customer Satisfaction of Retail Clothing Company

Journal of Business and Social Review in Emerging Economies, 2019
The study aims to investigate the relationship between service quality and customer satisfaction in a retail clothing company. The study utilized the SERVQUAL model to guide the study.
Tak Jie Chan, Mei Ling Goh
doaj   +1 more source

Receiving Employee Attention on the Floor of the Store and Its Effects on Customer Satisfaction

Journal of Consumer Behaviour, Volume 24, Issue 4, Page 1656-1668, July 2025.
ABSTRACT This study examines the effects of the customer's perceptions of being the object of employee attention in physical store settings. Our specific concern is employee attention when the customer is browsing in a store and does not require any particular service from employees.
Magnus Söderlund, Claes‐Robert Julander   +1 more
wiley   +1 more source

Quality Assessment of Educational Services in Nursing and Midwifery School of Kerman Based on SERVQUAL Model [PDF]

مجله ایرانی آموزش در علوم پزشکی, 2015
Introduction: One of the most important factors in the success and survival of the higher education system is attention to the quality of provided services.
Maryam Khandan, Esmat Nouhi, Sakine Sabzevari   +2 more
doaj