Results 41 to 50 of about 1,504 (174)

Testing Servqual Dimensions on the Commercial Bank Sector of Northern Cyprus [PDF]

Financial Theory and Practice, 2007
Although the philosophy of the servqual model developed by Parasuraman, Zeithaml and Berry is universally accepted and applied for measuring service quality in different sectors including banking, the sustainability of Servqual dimensions started to be ...
Okan Veli Şafakli
doaj  

Factors affecting students’ satisfaction with food intake: a study on residential halls (hostels) of Dhaka University

Journal of Innovations and Sustainability, 2023
Purpose. This research aimed to determine the factors influencing the food consumption habits and satisfaction level of residential students of Dhaka University, Bangladesh. Results. Six residential halls of Dhaka University were selected among the 23 
Nafisa Tasnim, Md. Sazzad Hossain Patwary   +1 more
doaj   +1 more source

Technology or Service Experience? Exploring Consumer Intention Behavior in RSA Restaurants

Psychology &Marketing, Volume 43, Issue 2, Page 374-387, February 2026.
ABSTRACT The integration of robotics and service automation (RSA) in the restaurant industry represents a transformative shift in service delivery, influencing consumer behavior and service experiences. This study examines the factors affecting consumer adoption of RSA technologies through two complementary studies.
Maria Teresa Borges‐Tiago, Joanna Santiago, Franklin Velasco   +2 more
wiley   +1 more source

Unveiling the impact of service attributes and review scores on sentiment: A deep learning and feature engineering approach to UberEats reviews

International Journal of Engineering Business Management
This study investigates the impact of SERVQUAL dimensions (Assurance, Reliability, Tangibles, Empathy, and Responsiveness) and review scores on customer sentiment.
Md Kamal Hossain, Le Li, Usman Ghani, Md Shamim Hossain   +3 more
doaj   +1 more source

Integrating E‐Servicescapes and Web Atmospherics: A Systematic Literature Review Applying the TCCM Framework

International Journal of Consumer Studies, Volume 50, Issue 1, January 2026.
ABSTRACT The rapid expansion of digital transformation has intensified scholarly interest in how online environments shape customer experience and behavior. A thorough investigation of the literature in the area showcases its fragmented nature, dominated by two parallel streams, web atmospherics and e‐servicescapes, that exhibit overlapping definitions,
Kalipso Karantinou, Paraskevi Ntzoumanika   +1 more
wiley   +1 more source

Transport services quality measurment using SERVQUAL model [PDF]

Tehnika, 2017
Quality in the world is considered to be the most important phenomenon of our age, with a permanent and irreversible growing trend of its emphasis. Many companies have come to the conclusion that high quality of services can provide them with a potential competitive advantage, leading to superior sales results and profit making.
Maksimović Mlađan V., Đorđević Bojan S., Brzaković Miodrag D., Grahovac Miloš M.   +3 more
openaire   +2 more sources

Are We Delivering What Customers Want? Charting Logistics Service Quality Research—A Process View

Journal of Business Logistics, Volume 47, Issue 1, January 2026.
ABSTRACT Logistics service quality reflects the gap between customers' expectations for logistics service and the actual service they receive, yet it is unclear whether academic research has kept pace with changes in logistics practice over the past 25 years.
Chang Gao, Simone T. Peinkofer, Stanley E. Griffis   +2 more
wiley   +1 more source

The SERVQAL dimensions unique to commercial banks: Case of Northern Cyprus [PDF]

Marketing (Beograd. 1991), 2007
Although the philosophy of the SERVQUAL model developed by Parasuraman, Zeithaml and Berry is universally accepted and applied for measuring service quality in different sectors including banking, the sustainability of SERVQUAL dimensions started to be ...
Safakli Veli Okan
doaj  

Assessing Quality Gap of the Employee Critical Illness Mutual Aid Fund Using the SERQUAL Model

Advances in Public Health, Volume 2026, Issue 1, 2026.
Background Following the Chinese government’s initiative to reform the universal basic medical insurance system in 2009, the development of multilevel medical security systems has become increasingly important to address the financial burden of critical illnesses on patients’ families. The Employee Critical Illness Mutual Aid Fund (ECIMAF), launched by
Lin Lu, Hui Sun, Weixin Zhang, Hannah Wesley   +3 more
wiley   +1 more source

Evaluating the quality of educational services based on student\'s viewpoint according to SERVQUAL model in the Faculty of Mathematical, Statistical and Computer Sciences at Tehran University

Journal of Medical Education and Development, 2018
Introduction: Evaluating the quality of educational services is one of the most important jobs of the higher education. The SERVQUAL model for gap analysis evaluates the quality of services based on customer’s viewpoint.
Hasan Misaii, Mojgan Mohammadimehr
doaj