Results 21 to 30 of about 1,504 (174)
JuTISI (Jurnal Teknik Informatika dan Sistem Informasi), 2017 — PT. POS Indonesia (Persero) Ambon Branch is one company that is engaged in the field of services is always trying to provide the best service to the community. With the competition being so tight tight, it should the company to do is continue to keep
Febrilien Matresya Matulatuwa
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A proposed model of user satisfaction with medical emergency services by using the SERVQUAL model
Journal of Pharmacy & Pharmacognosy Research, 2021 Context: Health care quality has been widely discussed for over 40 years. However, it is still complex to define, understand, and assess it due to the multiple factors it involves, especially in the emergency services. Aims: To identify the main factors that influence the quality of the medical emergency services provided across the health care ...
Jonathan Bermúdez-Hernández +3 more
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Measuring Students’ Perception of E-SERVQUAL at E-learning Institutions: Evidence from Egypt [PDF]
المجلة العلمية للاقتصاد والتجارة, 2017 The rapid use of E-learning at the higher education institutions directed attention to focus on studying and measuring the students’ perception of service quality using E-SERVQUAL model.
Osama El-Ansary, Ahmed Samir Roushdy
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KUALITAS PELAYANAN FRONT OFFICE, HOUSEKEEPING, FOOD AND BEVERAGE TERHADAP LOYALITAS TAMU [PDF]
Upajiwa Dewantara: Jurnal Ekonomi, Bisnis dan Manajemen Daulat Rakyat, 2017 This research aims to know the servqual Front Office, servqual Housekeeping and servqual Food and Beverage effect on customer satisfaction or guests staying at LPP Garden Hotel Yogyakarta.
Surodjo, Gendro Wiyono
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Store Atmosphere, SERVQUAL and Consumer Loyalty
SEISENSE Journal of Management, 2020 Purpose- With competitors, making business people must continue to evaluate the marketing strategy carried out and understand consumer behavior, especially from the coffee shop.
Purwadi Purwadi +2 more
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South African Journal of Business Management, 2016 An extended SERVQUAL instrument is developed, validated and used to measure perceived service quality delivered to students by business schools in an emerging market economy.
E. R. Mbise, R. S.J. Tuninga
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Assessment of service quality in special care dentistry department using SERVQUAL model
Journal of Indian Academy of Oral Medicine and Radiology, 2020 Background: Special care dentistry, also known as special needs dentistry includes treating patients who are physically disabled (congenital, traumatic, and/or physiological), medically compromised (systemic, genetic, and/or acquired), and cognitive ...
Prasanthi Sitaraman +2 more
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Approaches to quality management in hotel industry
Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 2013 The aim of the paper is to present possibilities and specifics of quality management in hotel services with the focus on the Servqual model. Servqual works on the definition of five dimensions of service quality: tangibles, reliability, responsiveness ...
Kateřina Ryglová +2 more
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Gap between the Expectations and Perceptions of Students regarding the Educational Services Offered in a School of Nursing and Midwifery [PDF]
Journal of Clinical and Diagnostic Research, 2017 Introduction: Awareness of students’ opinions about the various aspects of training provided is an essential factor to evaluate the quality of education.
Fariba Asefi +2 more
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Customer Development Model Dalam Bisnis Jasa Pembelajaran Program English as Second Languange (ESL)
Jurnal Aplikasi Bisnis dan Manajemen, 2019 The purpose of study is to test the application of Customer Development Model (CDM) in a language service business called English as Second Language (ESL). This study uses CDM approach by incorporating business model canvas and SERVQUAL.
Niken Dyah Wanodyanti +2 more
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