Assessing Patient Satisfaction by Measuring Service Quality in Outpatient Service of a Public Hospital in Bagmati Province, Nepal. [PDF]
Public Health ChallThis study assessed service quality in a public hospital in Bagmati Province, Nepal, using the SERVQUAL model. Tangible factors such as facilities, equipment, and staff appearance emerged as the strongest predictors of patient satisfaction, underscoring the importance of improving hospital infrastructure to enhance patient care.
Uprety V +7 more
europepmc +2 more sources
Public Hospital Quality Assessment. Evidence from Greek Health Setting Using SERVQUAL Model. [PDF]
Int J Environ Res Public Health, 2021 Goula A +8 more
europepmc +2 more sources
Contribution and Trend to Quality Research—a literature review of SERVQUAL model from 1998 to 2013 [PDF]
Informatică economică, 2015 While many past studies focus on service quality research, especially using the “SERVQUAL”, little is known about the mechanics of this model. Motivated by the need to gauge the contribution of the SERVQUAL model, this study reviews 367 SSCI and SCI ...
Ya Lan WANG +3 more
doaj +1 more source
How do customers evaluate hotel service quality? An empirical study in Tehran hotels [PDF]
Management Science Letters, 2013 The purpose of this study is to investigate the dimensions of hotel service quality, to assess relative importance of them and to evaluate service quality of Tehran hotels in terms of guests’ perspectives.
Seyedvahid Najafi +3 more
doaj +1 more source
AN ASSESSMENT OF SERVICE QUALITY IN THE AUTOMOBILE SERVICE INDUSTRY: A STUDY OF A DEVELOPING COUNTRY [PDF]
Proceedings on Engineering Sciences, 2023 This paper outlines the findings of a research done to see whether the SERVQUAL model, which was developed for a Western industrialized nation, could be applied to the automobile service industry in Sri Lanka, a developing nation in South Asia.
Saman Yapa , Rangesh Fernando
doaj +1 more source
The relationship between services quality and customer satisfaction among Jordanian healthcare sector [PDF]
Management Science Letters, 2018 The aim of this study is to investigate the effect of the application of service quality on patient satisfaction in Jordanian hospitals using the SERVQUAL model. The study uses samples from Al Hussein Military Hospital in Jordan, where 350 questionnaires
Anas Musleh AL-Mhasnah +3 more
doaj +1 more source
SERVQUAL Model: Bridging the Gaps in Hotels
International Journal of Recent Technology and Engineering (IJRTE), 2020 Due to the actual fact that the guests square measure unceasingly dynamical and become plenty of refined, marketers have to be compelled to adapt and continue with the modification. The demand for higher standards of services makes it robust for the service suppliers to figure out and management their services efficiently.
Ms. Nidhi Nayna* +2 more
openaire +1 more source
The Quality of Educational Services from Viewpoints’ Of Dentistry Students of Gorgan In 2021 [PDF]
Journal of Mashhad Dental School, 2023 Background: The notion of educational service quality is multifaceted and arises from the perceived variance between students' expectations from the educational system and the services they actually receive.
Alireza Heidari +5 more
doaj +1 more source
Service Quality and Farmer-Beneficiaries’ Satisfaction on the Plant-Now-Pay-Later Program of Baybay City Agriculture Office [PDF]
Review of Socio-Economic Research and Development Studies, 2022 The study was conducted to assess the level of service quality and satisfaction of farmer-beneficiaries of the Plant-Now-Pay-Later (PNPL) program administered by the City Agriculture Office of Baybay, Leyte, Philippines.
Mariane Irish D. Aguda +2 more
doaj +1 more source
J@ti Undip: Jurnal Teknik Industri, 2012 Tingginya angka keluhan masyarakat terhadap layanan menuntut PT. PLN (persero) untuk mengevaluasi seperti apa tingkat pelayanan yang sudah diberikan kepada masyarakat. Hal tersebut dilakukan untuk membangun citra yang baik di mata masyarakat.
Arfan Bakhtiar +2 more
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