Results 1 to 10 of about 1,504 (174)

Service quality in hospital inpatient care: SERVQUAL model approach [PDF]

Health SA Gesondheid: Journal of Interdisciplinary Health Sciences
Background: The quality of inpatient health care services significantly influences patient satisfaction, shaping perceptions of hospital performance and health care accessibility.
Sitti Rahmatia, Muhammad Basri, Ismail Ismail, Sukriyadi Adi, Nasrullah Nasrullah, Aini Ahmad   +5 more
doaj   +7 more sources

SERVQUAL Model with Interrelated Dimensions. The Case of The Pharmacy in Mexico [PDF]

Journal of Technology Management & Innovation, 2021
This research is focused on understanding the interrelation between the different dimen- sions of the SERVQUAL model in the pharmaceutical area, which have differences in per- ceptions of service domains depending on the cultures in which they are ...
Fernando Alonso Rojas, Giuliani Coluccio
doaj   +2 more sources

Service Quality Assessment Using Servqual and Kano Models [PDF]

Jurnal Teknik Industri, 2019
The purpose of this study is to assess the quality of services by using the integration of Servqual and the Kano model. In this study, Servqual is used to determine the quality criteria that must be improved.
Shanty Kusuma Dewi
doaj   +2 more sources

Assessing Dental Service Quality Using the SERVQUAL Model: A Cross-Sectional Study Among Perspectives of Students, Professors, and Nurses at Kerman School of Dentistry. [PDF]

Health Sci Rep
ABSTRACT Background and Aim The quality of dental service provision has a special place in dentistry. This study investigated the quality of dental service provision based on the SERVQUAL model from the perspective of professors, students, and nurses at the School of Dentistry of Kerman University of Medical Sciences in 2021–2022.
Sajadi FS, Salari Z, Ebrahimi K, Rad M, Akbari-Hooye H, Mollaali M.   +5 more
europepmc   +2 more sources

Assessing the quality of dental services using SERVQUAL model. [PDF]

Dent Res J (Isfahan), 2018
The measurement of service quality had an important role in managing service provided, diagnosing the problem, and assessing service performance. Patient satisfaction is one of the key indicators of quality in health-care organizations. This study aimed to measure the service quality gap of patients' perceptions and expectations in five dimensions at a
Dopeykar N, Bahadori M, Mehdizadeh P, Ravangard R, Salesi M, Hosseini SM.   +5 more
europepmc   +4 more sources

Private healthcare quality: applying a SERVQUAL model [PDF]

International Journal of Health Care Quality Assurance, 2010
PurposeThis paper seeks to develop and test the SERVQUAL model scale for measuring Malaysian private health service quality.Design/methodology/approachThe study consists of 340 randomly selected participants visiting a private healthcare facility during a three‐month data collection period.
Muhammad Mohsin Butt, Ernest Cyril De Run   +1 more
exaly   +4 more sources

Measuring the impact of dental service quality on revisit intention using an extended SERVQUAL model [PDF]

Frontiers in Oral Health
BackgroundThe pursuit of quality services can lead to both service enhancement and increased motivation to visit dental centers for oral health treatment.AimsThe purpose of this study is to investigate the effect of dental center service quality factors ...
Rayan Sharka, Lamer Sedayo, Majd Morad, Jameel Abuljadayel   +3 more
doaj   +2 more sources

Assessing service quality of online bill payment system using extended SERVQUAL model (SERVQUAL-Butterfly model): A case study of Dhaka electric supply company limited (DESCO), Bangladesh

Cogent Business & Management, 2017
The aim of this paper is to assess the service quality of Dhaka Electric Supply Company Limited’s (DESCO) online bill payment system using extended SERVQUAL model termed as SERVQUAL-Butterfly Model that integrates customer expectation and perception of ...
Mohammad Anisur Rahman, Xu Qi, Abu Naser Mohammad Saif, Ismail Bin Ibrahim, Rabeya Sultana   +4 more
doaj   +2 more sources

Assessment of Hospital Overcrowding Perceptions and Outpatient Care Quality Among Hypertensive Patients in Mampong, Ghana: A Cross-Sectional Study. [PDF]

Health Sci Rep
ABSTRACT Background and Aims Hospital overcrowding is a common challenge in low‐ and middle‐income countries and tends to reduce the quality of outpatient care for patients with chronic conditions such as hypertension. Evidence in municipal health settings in Ghana is limited.
Darko G, Aguadze C, Dabuo P.
europepmc   +2 more sources

Determinants of Patient Satisfaction in a Public University Hospital in Ghana: A Structural Equation Modelling Approach [PDF]

Health Services Insights
Background Despite the recognised importance of communication in healthcare delivery, limited research has examined how communication interacts with other service quality (SERVQUAL) dimensions to shape patient satisfaction in Ghanaian hospital settings ...
Bhavana Singh, Kwame Tieku Asaaseasa, Julius Kwabena Karikari, Douglas Aninng Opoku, Irene Ohene-Manu, Richmond Darko, Ricky Antwi Boasiako, Alfred Matthew Owusu, Akwasi Ohene Adjei, Edward Osei-Boateng, Emmanuel Konadu, Eric Kojo Nsa Oduro, Nana Kwame Ayisi-Boateng   +12 more
doaj   +2 more sources