Results 91 to 100 of about 8,446 (302)
The continuity heuristic: Temporal extrapolation in consumer judgment
Abstract From choosing an established brand over a newcomer to deciding when to replace a product or commit to a subscription, consumers routinely make judgments about how much longer things will last. Across 24 studies (N = 9718), this research introduces and tests the continuity heuristic, an intuitive forecasting strategy in which consumers use how ...
Matthew Fisher, Adam H. Smiley
wiley +1 more source
Integrating social client relationship management (CRM 2.0) in the built environment can enhance the relationship between construction organizations and client towards sustaining a long and lasting collaboration.
Rapheal A. Ojelabi +4 more
doaj +1 more source
Abstract BACKGROUND Zinc‐biofortified rice has the potential to provide a sustainable solution for zinc deficiency, particularly in Asian countries where rice is the primary staple food. However, cooking of raw rice is associated with some loss of micronutrients, including zinc.
Prasenjit Mondal +8 more
wiley +1 more source
Measuring CRM Aptitude: Is NOTECHS a Suitable Tool for Pilot Selection?
Airline pilot’s primary job requirements have shifted from stick-and-rudder to CRM skills. At the same time, eliminating airline pilots from the job due to a lack of CRM skills is highly inefficient.
Hans-Joachim K. Ruff-Stahl +6 more
doaj +1 more source
Do Robots Improve the Work–Live Balance? Evidence From a Shared Services Center
ABSTRACT This article examines the effects of process automation on the work–life balance of management accounting professionals in a shared services center (SSC), with the intervention of perceived usefulness of automation and upskilling. A single entity survey was carried out in a SSC of a player in the electricity sector listed on the Brazilian ...
Ilse Maria Beuren +2 more
wiley +1 more source
Social Impact of CRM on Customer Engagement and User Loyalty to Services by.U
Ali Ibrahim +5 more
openalex +2 more sources
The Past, Present, and Future of Customer Knowledge Management: A Review and Research Agenda
ABSTRACT We develop and present a framework for research in customer knowledge management (CKM) that synthesizes insights from a comprehensive literature review spanning 2000 to 2024. This framework highlights the determinants, impacts, and moderators shaping CKM and its role in contemporary organizations.
Victoria Y. Ourzik
wiley +1 more source
The principal focus of this paper is the development of a conceptual model that incorporates personality variables and service provider-related social media characteristics to propose their impact on consumers' perceptions of the usefulness of social CRM
Ainsworth Anthony Bailey
core +1 more source
Deterministic Fiber‐Optic Spectral Engineering Enables Three‐Color Multiplexed Two‐Photon Microscopy
A simulation‐guided spectral‐engineering framework maps the nonlinear parameter space of a fiber laser platform to identify balanced three‐band excitation states. The resulting 960, 1080, and 1175 nm femtosecond pulses deliver nJ‐level energies for low‐cross‐talk chromatically multiplexed two‐photon microscopy.
Marvin Edelmann +5 more
wiley +1 more source
Landscape features can shape the occurrence and strength of predator–prey interactions by influencing predation risk and prey distribution. In the High Arctic, some bird species select nesting sites with physical features that impede access for their main terrestrial predator, the Arctic fox.
Marylou Beaudoin +6 more
wiley +1 more source

