Results 91 to 100 of about 589,242 (204)
HR Practices and Customer Satisfaction: The Mediating Link of Commitment [PDF]
, 2001 This research examined organizational commitment as a mediator between HR practices and customer satisfaction of 35 job groups from 13 service firm business units.
Gardner , Timothy M. +3 more
core +1 more source
The Influence of Corporate Social Responsibility Activity Toward Customer Loyalty Through Improvement of Quality of Life in Urban Area [PDF]
, 2011 The success of Corporate Social Responsibility (CSR) activities can create competitive advantage by influencing customer responses to firms’ offering.
Balqiah, T. E. (Tengku) +2 more
core +1 more source
Cross-cultural Knowledge Management [PDF]
The success of international companies in providing high quality products and outstanding services is subject, on the one hand, to the increasing dynamic of the economic environment and on the other hand to the adoption of worldwide quality standards and
Dorel Mihai PARASCHIV +2 more
core
InformationThis study aims to examine the influence of social customer relationship management (CRM) on relationship quality (RQ); the role of strategic information exchange capabilities (SIECs) as a mediator on the relationship between dimensions of social CRM and
Ibrahim A. Elshaer +3 more
doaj +1 more source
Media Ekonomi dan ManajemenThis study empirically investigates the relationship between shared-goal congruence, customer relationship management (CRM), and customer relationship advantages on firm performance.
Mahfudz Mahfudz +2 more
doaj +1 more source
Corporate reputation and B2B inter-firm partnerships [PDF]
, 2012 In our networked world today, business-to-business (B2B) inter-firm partnerships are increasingly a feature of the organisation. At the same time, corporate reputation has been strongly identified as a key factor in the success of organisations ...
Money, Kevin, Rose, Susan
core
Exploring co-creation networks : creating balanced centricity within a public transport service [PDF]
, 2011 This presentation looks at exploring co-creation networks and creating balanced centricity within a public transport ...
Alexander, Matthew, Jaakkola, Elina
core
Providing an innovative model for social customer relationship management: Meta synthesis approach
Journal of Innovation & KnowledgeSocial Customer Relationship Management (SCRM) has revolutionized the interaction between companies and customers, creating new opportunities and challenges for both parties.
Reza Rostamzadeh +3 more
doaj +1 more source
Social Customer Relationship Management in higher education
, 2016 Customer Relationship Management is a concept that has become a requirement for any successful entity to attract and retain desired constituents. It is a set of processes and tools that help track, analyze, and act upon customer related data. Over the last decade, the toolsets have evolved to include social media as another source of information and ...
openaire +1 more source
The Evolving Role of Social Customer Relationship Management: Transforming Customer Engagement
Abstract This paper examines the evolving role of Social Customer Relationship Management (Social CRM), aiming to enhance client engagement and fulfillment, through the integration of social media. The study employs a comprehensive review of current literature and examines selective case studies of Social CRM implementations.
Christos Papademetriou +2 more
openaire +1 more source