Results 101 to 110 of about 25,536 (301)

Social Media as Mediating Factor between Information Quality and Customer Loyalty [PDF]

Journal of Research and Innovation for Sustainable Society
This study investigates the pivotal role of social media as a mediating factor between information quality and customer loyalty. As social networks have become integral to daily life, businesses are leveraging them for communication, information ...
Nino Karkadze, Ekaterine Magklakelidze
doaj  

Identifying the primary elements and components affecting electronic customer relationship management [PDF]

ارزش آفرینی در مدیریت کسب و کار
The purpose of this research is to identify the primary elements and components effective on electronic customer relationship management. According to its purpose, the research method is applicable; and in terms of nature, it is descriptive; and its ...
Mehdi Asadi, Mohammad Mahmoudi Maymand, Mehdi Zakipour   +2 more
doaj   +1 more source

Barriers and Enablers for Effective Support Coordination in the National Disability Insurance Scheme

Australian Journal of Social Issues, EarlyView.
ABSTRACT Support coordinators act as intermediaries between the National Disability Insurance Scheme (NDIS) and participants, facilitating access to funded supports. To optimise outcomes, they must navigate NDIS complexities, identify services that meet individual needs and engage with diverse stakeholders.
Sharyn McDonald, Lee Cubis, Di Winkler, Jacinta Douglas   +3 more
wiley   +1 more source

The effect of social customer relationship management on customer loyalty in Saudi Arabia

Uncertain Supply Chain Management, 2023
The study focused on examining the social customer relationship management impacts on the customer loyalty of five-star hotels in Saudi Arabia. Customer relationship management included the dimensions of customer value, long-term partnership with the customer, customer knowledge, reliance on technology, trust, and social media communication.
openaire   +1 more source

Firm performance through social Customer Relationship Management: Evidence from small and medium enterprises

, 2017
The objective of this study is to investigate the effect of social customer relationship management (CRM) adoption on firm performance in small and medium enterprises (SMEs) context. Accordingly, we develop a new adoption-performance model for social CRM
Nor Zairah Ab. Rahim, Mehrbakhsh Nilashi, Nilashi, Mehrbakhsh, Rahim, Nor Zairah Ab, Ali Ahani, Ahani, Ali   +5 more
core   +1 more source

Library decision making informed by customer values [PDF]

, 2010
“Customer value” is a much used and, in a number of cases, a misunderstood term, with emphasis placed on a priori categories of what provides value for the customer, rather than an effort to understand value from a customer perspective.
McKnight, S, McKnight, Susan
core   +1 more source

How Are Australian Local Governments Responding to the Homelessness Crisis? Findings From a National Study

Australian Journal of Social Issues, EarlyView.
ABSTRACT Australian local governments are facing intensifying pressures to respond to worsening visible homelessness. This paper presents one of the first national studies on how local governments are responding to these pressures, and the first since the onset of the post‐pandemic housing crisis.
Andrew Clarke, Joelle Moore, Fatemeh Aminpour, Katya Eagles   +3 more
wiley   +1 more source

Emerging Trends in Customer Management in a Changing World [PDF]

Journal of Emerging Trends in Marketing and Management, 2016
The number of customer management related research publications has increased significantly over the last decade (a 70 per cent increase); where key areas or themes have mainly focused upon subjects such as customer satisfaction, customer service ...
Dibley, Anne, Clark, Moira, Myers, Andrew   +2 more
doaj  

Artificial Intelligence and Access to Justice at the ‘Shop Front’: The Potential and Limitations of Meeting Legal Need Through Technology

Australian Journal of Social Issues, EarlyView.
ABSTRACT In Australia, governments fund Community Legal Centres (CLCs) as part of the legal assistance sector (LAS) to meet the ‘legal needs’ of people experiencing disadvantage who cannot afford private legal services. Persistent unmet demand for CLCs is well‐documented. As artificial intelligence (AI) is increasingly used in private legal practice to
Catherine Hastings, Art Cotterell, Farzana Bruce   +2 more
wiley   +1 more source

Quantifying the Sites of Government, Commercial, and Personal Systems‐Perpetrated Financial Abuse

Australian Journal of Social Issues, EarlyView.
ABSTRACT This study explores the institutional systems through which post‐separation financial abuse is perpetrated. While existing measures seek to quantify the harms experienced by women post‐separation, this study draws on financial, welfare and legal service casefiles to identify where such harms occur. Drawing on 76 de‐identified Victorian service
Kay Cook, Adrienne Byrt, Rachael Burgin, Georgina Dimopoulos   +3 more
wiley   +1 more source