Results 131 to 140 of about 25,536 (301)
, 2016 Customer Relationship Management is a broadly recognized, widely implemented strategy for managing an organization’s interactions with customers, clients and sales prospects.
Луциків, Іванна Василівна
core
Customer reactions and competitive responses to mergers in a B2B service industry [PDF]
, 2012 The primary aim of this doctoral research was to empirically investigate customer and competitive reactions to post-M&A integration through both quantitative and qualitative customer perspectives, and to identify the business impact of these reactions ...
Kato, Junichi
core
British Educational Research Journal, EarlyView.Abstract Character education research is often constrained by blunt methodological tools. Surveys capture breadth without depth; case studies offer richness but lack replicability; and randomised controlled trials (RCTs), though indispensable at the policy level, are costly, disruptive and ill‐suited to everyday practice with individual pupils.
Shane McLoughlin
wiley +1 more source
Managing customer relationships through price and service quality [PDF]
This paper examines the ways in which a service provider's policies on pricing and service level affect the size of its customer base and profitability. The analysis begins with the development of a customer behavior model that uses customer satisfaction
Bitran, Gabriel R. +2 more
core
Business Strategy and the Environment, EarlyView.ABSTRACT Drawing on comparative institutional theory, we study the nature and magnitude of the effects of national environmental policies on corporate green innovation in developed versus emerging markets. Using a sample of 1831 listed firms in 34 countries from 2002 to 2020, we find that national environmental policies increase corporate green ...
Ivan Miroshnychenko +2 more
wiley +1 more source
InformationThis study aims to examine the influence of social customer relationship management (CRM) on relationship quality (RQ); the role of strategic information exchange capabilities (SIECs) as a mediator on the relationship between dimensions of social CRM and
Ibrahim A. Elshaer +3 more
doaj +1 more source
Customer Relationship Management and Marketing Performance of Nigerian Commercial Banks
, 2021 This study investigates the influence of customer relationship management (CRM) on marketing performance of commercial banks in Nigeria. CRM is seen as a key component of a strategy that centred on delivering greater value to customers through high ...
Adekoya A. G, Olunuga O.A.
core
Platform Business Model Innovation for Sustainability: A Framework for Industry 5.0 Integration
Business Strategy and the Environment, EarlyView.ABSTRACT A comprehensive framework is developed for adopting Platform Business Model Innovation (PBMI) to enhance sustainable performance in the Industry 5.0 (I5.0) era. While PBMI plays a growing role in corporate transformation, tensions persist between profit‐driven objectives and broader sustainability imperatives.
Mohamed Ashmel Mohamed Hashim +3 more
wiley +1 more source
Media Ekonomi dan ManajemenThis study empirically investigates the relationship between shared-goal congruence, customer relationship management (CRM), and customer relationship advantages on firm performance.
Mahfudz Mahfudz +2 more
doaj +1 more source
Customer relationship management based on social networks
, 2016 U radu se govori o upravljanju odnosima s kupcima zasnovanom na društvenim mrežama. Kroz poglavlja detaljno je objašnjeno što je upravljanje odnosima s kupcima (CRM), e-poslovanje, društvene mreže.
Vidošić, Luka
core