Results 161 to 170 of about 25,536 (301)

Consumer anxiety: A scoping review and research agenda. [PDF]

PLoS One
Li M, Huang S.
europepmc   +1 more source

Cultural aspects of multi-channel customer management: A case study in Italy

, 2010
Channel management is one of CRM systems component much influenced by the behaviour of customers in relation to its implementation and use. The consumers’ behaviours, preferences, perceptions and expectations are crucial for the implementation and use of
Ali, M, Ali, Maged
core  

Communication of Business‐Nonprofit Collaborations and Environmental Legitimacy: Exploratory Insights From Italian Firms

Business Strategy and the Environment, EarlyView.
ABSTRACT Collaborations with nonprofits can enhance firms' legitimacy, yet the relationship between their communication and corporate environmental legitimacy remains poorly understood. Furthermore, research lacks an analysis of the communication of business‐nonprofit collaborations through multiple actors' perspectives.
Andrea Rizzuni, Daniel Lundgaard, Maria Alejandra Torres‐Cuello, Steen Vallentin   +3 more
wiley   +1 more source

From image to trust: Cross-national pathways to brand evangelism in hospitality sector. [PDF]

PLoS One
Nghia NC, Duy PK, Truong-Dinh BQ.
europepmc   +1 more source

The Impact of Social Customer Relationship Management Practices on Public Organizational Performance: Social Customer Relationship Management Effectiveness as Mediator Variable

International Journal of Academic Research in Business and Social Sciences, 2022
Rajamanal Letchumannan, Rosmiza Bidin, Jusang Bolong, Mohd Nizam Osman   +3 more
openaire   +1 more source

The Evolving Role of Social Customer Relationship Management: Transforming Customer Engagement

Abstract This paper examines the evolving role of Social Customer Relationship Management (Social CRM), aiming to enhance client engagement and fulfillment, through the integration of social media. The study employs a comprehensive review of current literature and examines selective case studies of Social CRM implementations.
Christos Papademetriou, Sofia Anastasiadou, Harry Sophocleous   +2 more
openaire   +1 more source

The effect of electronic customer relationship on customer satisfaction a study in web banking in Saudi Arabia

E-CRM emerges from the Internet and web technology to facilitate the implementation of CRM; it focuses on Internet or web-based interaction between banks and their customers.
Abdulfattah, Fatthwia
core  

Relational Adaptation in Buyer-Supplier Relationship Management: A Synthesis of Effects of Exchange Hazards, Relational Norms, and Legitimacy [PDF]

Purpose - This paper aims to advance buyer-supplier relationship management research by integrating transaction cost economics, social exchange theory, and institutional theory.
Y. Bao, T. Leung, Christina Wong, S. Sheng, K. H. Lai, L. Lessassy   +5 more
core  

Generative AI, ESG Sensemaking, and Environmental Performance: an OIPT Perspective

Business Strategy and the Environment, EarlyView.
ABSTRACT Despite growing enthusiasm for generative artificial intelligence (GenAI) in sustainability management, it remains unclear how such technologies translate vast ESG information into meaningful environmental outcomes. This study addresses this gap by investigating how ESG sensemaking capability mediates the relationship between GenAI integration
Surajit Bag, Gautam Srivastava, Susmi Routray, Andrea Chiarini   +3 more
wiley   +1 more source

The value management cycle as a sustainable HRM framework: insights from Chinese Huawei's practices of value creation, evaluation, and distribution. [PDF]

Front Psychol
Liang R.
europepmc   +1 more source