Results 91 to 100 of about 2,888,665 (222)

Analyzing the Value of Social Interaction for Fitness Center Management: The Influence of Service Encounter in Consumer Trust and Loyalty

Physical Culture and Sport: Studies and Research
Previous investigations in fitness centers have indicated that interaction between customers and staff members play a crucial role in the service delivery process, being a source of value creation that can influence customers perceptions and behavioral ...
Jiménez-Jiménez Pablo, Pedragosa Vera, Alguacil-Jiménez Mario, Calabuig-Moreno Ferran   +3 more
doaj   +1 more source

Examining the Nonlinear Effects in Satisfaction-Loyalty-Behavioral Intentions Model [PDF]

Extant research has widely investigated linear functional forms in satisfaction and loyalty models. Though complex nonlinear nature of satisfaction loyalty link is suggested by several researchers, few attempts have been made to empirically examine ...
Jaiswal, A. K., Niraj, Rakesh
core  

Optimizing Customer Loyalty Through The Information System Customer Approach at Harapan Hospitals

JOURNAL OF APPLIED INFORMATICS AND COMPUTING
This research aims to optimize hospitals customer loyalty through a Customer Relationship Management (CRM) approach. In the increasingly competitive healthcare industry, customer satisfaction is key to retaining and attracting new customers.
Angelia Dwi Ceissa, I. Gamayanto, Sasono Wibowo   +2 more
semanticscholar   +1 more source

Factors of loyalty across corporate brand images, products, dealers, sales staff, and after-sales services in the automotive industry

International Conference on Knowledge-Based Intelligent Information & Engineering Systems, 2021
Takumi Kato
semanticscholar   +1 more source

Decoding turnover intention in Malaysia’s ICT industry: the mediating role of employee loyalty in the nexus between exploring the recruitment and selection, training and development, and work-life balance

A constant problem in Malaysia’s Information and Communication Technology (ICT) industry, employee turnover compromises organizational effectiveness and work-force stability.
H. M. Mahfuzur Rahman, C. Malarvizhi, Nasreen Khan   +2 more
semanticscholar   +1 more source

DETERMINANTS OF CUSTOMER LOYALTY AND PROPOSING A CUSTOMER LOYALTY MODEL FOR THE BANKING SECTOR OF PAKISTAN [PDF]

It is always costly to attract new customers, so the managers always try to find ways to retain their current customers and concentrate on different factors which enhances the customer loyalty among the customers of the organizations.
Afsar BILAL
core  

AN ANALYSIS OF THE BRAND LOYALTY BASED CONSUMER TYPOLOGY [PDF]

Even though the number of brands has strongly increased in recent years, only a few managed to endow themselves with significant brand loyalty. Besides the actual proprietary brand assets, such as patents and trademarks, other major elements like brand ...
Moisescu Ovidiu Ioan, Gica Oana Adriana
core   +2 more sources

Brand Loyalty- Impact of Cognitive and Affective Variables [PDF]

Studies on brand loyalty typically focus on the behavioural side of brand loyalty or on the attitudinal side. Rare are the studies that examine simultaneously both components of brand loyalty.
Mourad TOUZANI, Azza TEMESSEK
core  

Evaluation of the Role of Service Quality Aspects in Enhancing Customer Loyalty of Indibiz Products at PT. Telkom Indonesia Witel Yogyakarta

Indonesian Interdisciplinary Journal of Sharia Economics
This study aims to evaluate the role of service quality in enhancing the customer loyalty of the IndiBiz product provided by PT. Telkom Indonesia Witel Yogyakarta.
Aldy Arya Firmansyah, Hanifa Nur Fadhilla   +1 more
doaj   +1 more source

A review of brand-loyalty measures in marketing. [PDF]

Brand loyalty represents an important asset to the firm. While considerable agreement exists on its conceptual definition, no unified approach to operationalize the concept has yet emerged in the marketing literature. We provide a conceptual framework to
Mellens, M, Steenkamp, J, Dekimpe, Marnik   +2 more
core