Results 181 to 190 of about 348,023 (210)

Staff Behavior and Physical Environment Quality as Antecedents of Brand Loyalty

This chapter uses the Stimulus-Organism-Response (SOR) theory to examine how staff behavior and physical environment quality impact brand loyalty in the fast-food industry, including the roles of brand passion and satisfaction as mediators. Data from 434 customers of a major fast-food chain in the Philippines were analyzed using Partial Least Squares ...
Francis Ion Sangil, Jean Paolo Gomez Lacap, Maureen Rivera, Bernadith Radaza, Mary Ruth Quintero   +4 more
openaire   +1 more source

Do airport staff helpfulness and communication generate behavioral loyalty in transfer passengers? A conditional mediation analysis

Journal of Retailing and Consumer Services, 2020
Collins Opoku Antwi, Michael Osei Aboagye, John Coffie Azamela   +2 more
exaly  

Loyalty-To and From Staff Nurses

AJN, American Journal of Nursing, 1937
openaire   +1 more source

Training equals staff loyalty at Paramount

Education + Training, 2002
openaire   +1 more source

Retaining staff loyalty

2012
openaire   +1 more source

Retaining staff loyalty

2002
openaire   +1 more source

Investigation and Analysis of Work Stress and Loyalty of Medical Staff

Operations Research and Fuzziology, 2023
openaire   +1 more source

Gender, loyalty card membership, age, and critical incident recovery: Do they moderate experience-loyalty relationship?

International Journal of Hospitality Management, 2020
Imran Khan, Amjad Shamim, Yatish Joshi
exaly  

Strengthening Customer Loyalty through Intimacy and Passion: Roles of Customer–Firm Affection and Customer–Staff Relationships in Services

Journal of Marketing Research, 2008
Tse, Dkc, Kimmy Wa Chan
exaly  

Predicting smartphone brand loyalty: Consumer value and consumer-brand identification perspectives

International Journal of Information Management, 2016
Yi-Shun Wang
exaly