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Service Work as Lived Experience: A Problematizing Review

open access: yesHuman Resource Management, EarlyView.
ABSTRACT Between employee burnout and growing recruitment challenges, a systemic crisis confronts the service industry. One reason lies in the scope of received human resource management (HRM) approaches, which often emphasize organizational performance metrics at the expense of the emotional, social, and material experiences of doing frontline service
Kushagra Bhatnagar   +2 more
wiley   +1 more source

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