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Total quality management: Field of dreams?
Health Care Management Review, 1995Total quality management promises to reconcile cost/quality conflicts, increase customer satisfaction, and improve hospitals' competitiveness as well as operational and financial performance. This article reviews the hospital literature on TQM and concludes that there is little evidence to substantiate these claims.
B, Bigelow, M, Arndt
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European Journal of Operational Research, 1990
Total Quality Management (TQM) is a revolutionary concept in the management of quality. Foremost, it is a recognition that quality not only depends upon tangible investments in machines, processes or facilities, but also on intangibles such as the integration and management of these resources, the corporate and cultural environment, personnel ...
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Total Quality Management (TQM) is a revolutionary concept in the management of quality. Foremost, it is a recognition that quality not only depends upon tangible investments in machines, processes or facilities, but also on intangibles such as the integration and management of these resources, the corporate and cultural environment, personnel ...
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Total quality management and education
Total Quality Management & Business Excellence, 1995In this paper the five cornerstones (key principles) of total quality management (TQM) are introduced by using a new management pyramid called the TQM pyramid. These principles are leadership, focus on the customer and the employee, continuous improvements, everybody's participation and focus on facts.
Dahlgaard, Jens Jørn +2 more
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The benefits of total quality management
Computerized Medical Imaging and Graphics, 2001In this article, we will review the implementation of the ISO 9000 quality system in the Department of Nuclear Medicine. We will also discuss the benefits of working with the ISO 9000 standards and explain why we have shifted our focus from ISO 9000 towards the EFQM model. After an introduction concerning Total Quality Management and the EFQM model, we
H P, Geraedts +2 more
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Introducing total quality management
Nursing Standard, 1992Total quality management is a system that could pay dividends for National Health Service managers and employees but would require a change of culture, from one of crisis response to problems to one preventing them from happening in the first place. This article introduces the concept and describes the preconditions for its successful application.
K, Evans, G, English
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IEEE Communications Magazine, 1994
The IEEE staff organization has undertaken a major quality initiative that has required a major staff learning and training program followed by pilot quality initiatives in a number of major areas. We begin with the quality principles that provide the foundation for the initiatives and then move to describe the initiatives and their effects on members,
James Cox, Ralph W. Wyndrum Jr.
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The IEEE staff organization has undertaken a major quality initiative that has required a major staff learning and training program followed by pilot quality initiatives in a number of major areas. We begin with the quality principles that provide the foundation for the initiatives and then move to describe the initiatives and their effects on members,
James Cox, Ralph W. Wyndrum Jr.
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Total Management, Not Total Quality Management
Journal For Healthcare Quality, 1990Part I: "The Quality Problem is Real." Hospitals fail because of management. This failure is primarily a result of a lack of a total management (TM) approach. This leads to a crazy quilt of individual add-on programs and projects which struggle to survive in a management climate of constant crisis and reactivity.
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From Quality Circles to Total Quality
International Journal of Quality & Reliability Management, 1991Quality circles are a sign of the times, and their success provokes legitimate irritation for those confronted with their development. They often spark off controversy and generate subjective points of view that denote a downright unwillingness to regard them fairly. What is the bottom line? Should quality circles be discontinued?
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