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Total quality index: a benchmarking tool for total quality management

Benchmarking: An International Journal, 2003
The total quality index (TQI) proposed in this study is an information technology‐supported benchmarking tool that helps managers assess a total quality management program by enabling the cost‐effective measurement of key organizational processes. TQI utilizes the analytic hierarchy process and the Delphi technique to measure ideal and actual quality ...
Tavana, Madjid   +2 more
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From total quality management to total quality environmental management

The TQM Magazine, 1995
Total quality management (TQM) was developed at the same time as the interest in environmental issues began to emerge and, as such, it has built in the same concepts as those regarding issues relevant to the environment. Suggests the acronym in use today, TQEM (total quality environmental management), clearly reflects its genesis and the existing ...
Fabio Borri, Giuliano Boccaletti
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The Textbook of Total Quality in Healthcare

Journal For Healthcare Quality, 1994
PART I: HISTORY and OVERVIEW 1. Introduction and Historical Background The Early Days of Quality Assurance History of TQ in Manufacturing The Influence of Government on Quality in Healthcare Quality Assurance Departments Transitions 2. The United States Healthcare System and Quality of Care The First Two Hundred Fifty Years (1600-1850) The Next Hundred
Af Al-Assaf, June Schmele
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Total Quality Management

2011
Das heutige Total Quality Management basiert auf den Grundzugen der Qualitatskontrolle. Anfang des 19. Jahrhunderts wurden aufgrund der Arbeitsteilung (Taylorismus) Produkte hergestellt, diese jedoch ohne systematische Uberprufung an den Kunden ausgeliefert. Die Fehlerquote war dementsprechend hoch.
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Student perceptions of total quality

Nursing Standard, 1994
The authors report how a college has attempted to gauge the perception of its 'consumers' on the quality of service they are providing. Using the results of a questionnaire survey of its students, the college is now able to incorporate the students' views into its total quality management initiatives.
S, Hollingsworth   +2 more
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TOTAL QUALITY MANAGEMENT

2000
Collis P. Huntington, owner of Newport News Shipbuilding, engraved in 1917 the company’s motto on the side of the building: “We shall build good ships here; at a profit, if we can, at a loss if we must, but always build good ships.” (Dobyns and Crawford-Mason, 1991: 11).
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Into Battle with Total Quality Management

International Journal of Health Care Quality Assurance, 1993
Total quality management is the systematic way of improving quality while containing costs. In the elderly care unit at a hospital, a framework for TQM was installed using the patient trail to understand processes of care delivery, and basing its foundations on the principles of putting patients first, getting the service right first time, meeting and ...
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Total Quality Management in a Hospital

QRB - Quality Review Bulletin, 1992
The adaptation of the management philosophy and tools of total quality management (TQM) to the modern American hospital, its staff, and physicians is a major challenge facing health care today. The TQM "bandwagon" is one that hospitals both want to--and are required to--jump on, insofar as TQM is now part of the revised Joint Commission standards [Ed ...
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Quality Measures in Total Hip and Total Knee Arthroplasty

Journal of the American Academy of Orthopaedic Surgeons, 2019
Introduction: Total joint arthroplasty represents the largest expense for a single condition among Medicare beneficiaries. Payment models exist, such as bundled payments, where physicians and hospitals are reimbursed based on providing cost-efficient, high-quality care. There is a need to explicitly define “quality” relevant to
Derek F, Amanatullah   +2 more
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Quality costs and total quality management

Total Quality Management, 1992
The quality cost in total quality management is one of the most important aspects of the development of a quality management system. In this article a model of a quality management system has been developed incorporating the quality cost of the organization.
Dahlgaard, Jens Jørn   +2 more
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