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Corrigendum to: Refining quality control strategies in highly automated laboratories: experience in the integration of multistage statistical designs and risk management. [PDF]

open access: yesBiochem Med (Zagreb)
Costa-Pallaruelo M   +7 more
europepmc   +1 more source

Total Quality Management

European Journal of Operational Research, 1990
Total Quality Management (TQM) is a revolutionary concept in the management of quality. Foremost, it is a recognition that quality not only depends upon tangible investments in machines, processes or facilities, but also on intangibles such as the integration and management of these resources, the corporate and cultural environment, personnel ...
openaire   +1 more source

Total quality management: Field of dreams?

Health Care Management Review, 1995
Total quality management promises to reconcile cost/quality conflicts, increase customer satisfaction, and improve hospitals' competitiveness as well as operational and financial performance. This article reviews the hospital literature on TQM and concludes that there is little evidence to substantiate these claims.
B, Bigelow, M, Arndt
openaire   +2 more sources

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