Results 11 to 20 of about 12,641,002 (281)
Service equality in virtual reference [PDF]
Journal of the American Society for Information Science and Technology, 2008 AbstractResearch is divided about the potential of e‐service to bridge communication gaps, particularly to diverse user groups. According to the existing body of literature, e‐service may either increase or decrease the quality of service received. This study analyzes the level of service received by different genders and ethnic groups when academic ...
Pnina Shachaf +2 more
core +5 more sources
International Journal of LibrarianshipThis study examined key findings relevant to library practitioners' experiences with virtual reference services, or VRS. It did this by examining skills, training experiences, perspectives, and challenges encountered during VRS implementation.
Jimson Napoleon Mariano
doaj +4 more sources
Are virtual reference services color blind? [PDF]
Library & Information Science Research, 2006 This study reports an experiment that examines whether librarians provide equitable virtual reference services to diverse user groups. The relative absence of social cues in the virtual environment may mean greater equality of services though at the same time greater inequalities may arise as librarians can become less self-aware online.
Pnina Shachaf, Sarah Horowitz
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Information Research: An International Electronic Journal, 2006 Introduction. This study investigated unmonitored referrals in a nationwide, collaborative chat reference service. Specifically, it examined the extent to which questions are referred, the types of questions that are more likely to be referred than ...
Nahyun Kwon
doaj +1 more source
Virtual Reference Services: Connecting Users with Experts and Supporting the Development of Skills
Liber Quarterly: The Journal of European Research Libraries, 2002 Virtual reference - a service that allows librarians and patrons to communicate with each other in real time through the Internet by e-mail, chat or instant messaging - is currently a hot topic in libraries.
Trix Bakker
doaj +1 more source
E-quality and e-service equality [PDF]
, 2007 Research is divided about the potential of e-service to bridge communication gaps, particularly to diverse user groups. According to the existing body of literature, e-service may increase or decrease the quality of service received.
Shachaf, Pnina, Oltmann, Shannon M.
core +2 more sources
Analysis of E-mail Transactions in Virtual Reference Services
Record and Library Journal, 2018 Today, the use of traditional reference desk in the academic libraries has been rarely used, thus expanding or even move to a virtual reference service.
Astutik Nur Qomariyah +1 more
doaj +1 more source
Evidence Based Library and Information Practice, 2010 Objective – To evaluate the quality of academic libraries’ virtual reference services and measure compliance to the Reference & User Services Association’s (RUSA’s) Guidelines for Virtual Reference & User Services.
Annie M. Hughes
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Virtual reference service evaluation: Adherence to RUSA behavioral guidelines and IFLA digital reference guidelines [PDF]
, 2008 This study evaluates the level of adherence to professional guidelines by virtual (e-mail) reference services. These professional guidelines are set up as standards to assure service quality; however, studies of virtual reference effectiveness rarely ...
Shachaf, Pnina, Horowitz, Sarah M.
core +2 more sources
Social Q&A's Enlightenment to the Library Virtual Reference Service
Zhishi guanli luntan, 2017 [Purpose/significance] Under the circumstance of Web2.0, the social Q&As, possessing the similar functions of the library virtual reference services, emerge consequently and enjoy tremendous prosperity.
Yang Yukun
doaj +1 more source