Results 21 to 30 of about 45,484 (157)

Persepsi pustakawan atas aspek hubungan pesan dalam transaksi referensi Tanya Pustakawan Chat Perpusnas

Berkala Ilmu Perpustakaan dan Informasi
Introduction. This paper investigates librarians' perception towards relationships in reference transaction in the context of Ask Librarian at National Library of Indonesia.
Arief Wicaksono
doaj   +1 more source

MEDIA KOMUNIKASI SEBAGAI AKSES LAYANAN REFERENSIVIRTUAL DI PERPUSTAKAAN UNIVERSITAS INDONESIA

Buletin Al-Turas, 2019
The Reference Service is one of the library services designed to assist the users of the library in meeting their information needs. The development of reference services is, especially, important in the tertiary educational institutions.
Lailatur Rahmi
doaj   +1 more source

Uneven Adherence to Professional Guidelines and Potential Ethnic Bias in Service Provision Evidenced in Virtual Reference Service Interactions

Evidence Based Library and Information Practice, 2022
A Review of: Hamer, S. (2021). Colour blind: Investigating the racial bias of virtual reference services in English academic libraries. The Journal of Academic Librarianship, 47(5), 102416.
Scott Goldstein
doaj   +1 more source

Are virtual reference services color blind? [PDF]

Library & Information Science Research, 2006
This study reports an experiment that examines whether librarians provide equitable virtual reference services to diverse user groups. The relative absence of social cues in the virtual environment may mean greater equality of services though at the same time greater inequalities may arise as librarians can become less self-aware online.
Pnina Shachaf, Sarah Horowitz
openaire   +1 more source

From Bricks and Mortar to Bits and Bytes: Examining the Changing State of Reference Services at the University of Toronto Libraries During COVID-19

Partnership: The Canadian Journal of Library and Information Practice and Research, 2021
Before the pandemic, the University of Toronto was predominantly an in-person experience. The closure of physical libraries and shift to remote learning required library staff and users to adapt to new modes of supporting teaching, learning, and research.
Madeline Gerbig, Kathryn Holmes, Mai Lu, Helen Tang   +3 more
doaj  

A Usability Evaluation of Academic Virtual Reference Services

College & Research Libraries, 2014
This study examined the usability of five virtual reference services—instant messenger chat, e-mail, telephone, text messaging, and Skype videoconferencing—by having 31 undergraduate and graduate students evaluate the usability of the virtual reference services of two different universities.
Anthony S. Chow, Rebecca A. Croxton
openaire   +3 more sources

Graduate Assistants Trained in Reference May Not Consistently Apply Reference Interview and Instructional Strategies in Reference Interactions

Evidence Based Library and Information Practice, 2020
A Review of: Canuel, R., Hervieux, S., Bergsten, V., Brault, A., & Burke, R. (2019). Developing and assessing a graduate student reference service. Reference Services Review, 47(4), 527–543.
Sarah Bartlett Schroeder
doaj   +1 more source

Are Virtual Reference Services Color and Gender Blind? Service Equality Revisited

Proceedings of the Association for Information Science and Technology, 2022
ABSTRACTFollowing the rise of the Black Lives Matter Movement in 2020, there has been an increased focus on racial equality in library services, including recent modifications of the ALA Code of Ethics. Online library services may eliminate race‐based service discrimination by obscuring the racial identity of the patron.
Megan Vladoiu, Pnina Fichman
openaire   +1 more source

Establishing a Virtual Reference Service

DESIDOC Journal of Library & Information Technology, 2011
The paper describes the concepts of virtual reference service and instant messaging. It explains how realtime communication works in a library setting, and introduces one free, easy-to-use software, i.e., Meboo for establishing a virtual reference service in a library.
openaire   +1 more source

An International Comparison of Virtual Reference Services

Reference & User Services Quarterly, 2010
In an attempt to determine and compare the nature of virtual reference services in both academic and public libraries outside the United States, we analyzed data compiled from webform transactions e-mailed to and from libraries via the Question-Point virtual reference service.
Lawrence Olszewski, Paula Rumbaugh
openaire   +2 more sources