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Virtual Reference, Real Money: Modeling Costs in Virtual Reference Services
portal: Libraries and the Academy, 2009Libraries nationwide are in yet another phase of belt tightening. Without an understanding of the economic factors that influence library operations, however, controlling costs and performing cost-benefit analyses on services is difficult. This paper describes a project to develop a cost model for collaborative virtual reference services.
Lori Eakin, Jeffrey Pomerantz
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The Reference Librarian, 2002
Traditional reference services are changing in response to the rapid growth of electronic resources available outside of the library.
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Traditional reference services are changing in response to the rapid growth of electronic resources available outside of the library.
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Virtual Reference Services in Modern Libraries
International Journal of Digital Library Systems, 2015Reference Service is an important personalized service in the library and information centers. Traditionally, it is a one-to-one service provided by the reference librarian to users. But the present epoch is being transformed by the technology. Thus, with the progression of shifting technology the approaches of providing reference service in the ...
Nadim Akhtar Khan, Tazeem Zainab
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Managing an Established Virtual Reference Service
Internet Reference Services Quarterly, 2003SUMMARY Virtual reference, no longer a “new thing,” has become an integral part of reference services. While implementing a new virtual reference service may not be as difficult now as it was in the past, established services must still grapple with several difficult philosophical, managerial, and policy issues.
Karen Ciccone, Amy Vanscoy
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Virtual Reference Services and Instruction
The Reference Librarian, 2006This paper assesses the incorporation of instruction in library virtual reference services (VRS), and explores whether the rate, and nature of instruction provided to patrons during VRS sessions is...
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MOOving Towards a Virtual Reference Service
The Reference Librarian, 1994Using the Internet and a software development program called LambdaMOO, it is possible to create a text-based and real-lime virtual reality for multiple users. In such a virtual reality, many simultaneous users can logon and communicate with each other, interact with programmed objects, and move around a virtual landscape (generically called a MOO ...
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Advantages of Library Virtual Reference Services
Bibliotekovedenie [Library and Information Science (Russia)], 2013Information service of users is the most important function of the foreign and the Russian libraries. Informatization and computerization change the user’s needs, professional qualities of librarian-specialist, component part of stock, technology and organization of library processes, and mainly reference service.
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Examining virtual reference services in academic libraries
Public Services Quarterly, 2020Virtual reference services, once considered an alternative to traditional in-person reference services, are now the norm.
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Planning, Implementing, and Using a Virtual Reference Service
Medical Reference Services Quarterly, 2003Virtual reference (VR) can be a successful vehicle for libraries if there is a demonstrated need by the user base for such a service and if the library staff believes in, accepts, and plans thoroughly for the concept. This article focuses on the experiences of the Duke University Medical Center Library (DUMCL) in planning, implementing, and using a ...
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Promotion and Evaluation of a Virtual Live Reference Service
Medical Reference Services Quarterly, 2003The University of North Carolina at Chapel Hill Health Sciences Library began providing virtual live reference service in the fall of 2001. The library was interested in exploring new ways to interact with users accessing electronic resources from outside the library.
Kathleen A, McGraw +2 more
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