Results 21 to 30 of about 578,563 (293)

Libraries Demonstrate Low Adherence to Virtual Reference Service Guidelines

open access: yesEvidence Based Library and Information Practice, 2009
A Review of: Shachaf, Pnina, and Sarah M. Horowitz. “Virtual Reference Service Evaluation: Adherence to RUSA Behavioral Guidelines and IFLA Digital Reference Guidelines.” Library & Information Science Research 30.2 (2008): 122-37.
Elise Cogo
doaj   +1 more source

Virtual Reference for Video Collections: System Infrastructure, User Interface and Pilot User Study [PDF]

open access: yes, 2005
A new video-based Virtual Reference (VR) tool called VideoHelp was designed and developed to support video navigation escorting, a function that enables librarians to co-navigate a digital video with patrons in the web-based environment.
Borgman   +17 more
core   +1 more source

Social Q&A’s Enlightenment to the Library Virtual Reference Service

open access: yesZhishi guanli luntan, 2017
[Purpose/significance] Under the circumstance of Web2.0, the social Q&As, possessing the similar functions of the library virtual reference services, emerge consequently and enjoy ...
Yang Yukun
doaj   +1 more source

Persepsi pustakawan atas aspek hubungan pesan dalam transaksi referensi Tanya Pustakawan Chat Perpusnas

open access: yesBerkala Ilmu Perpustakaan dan Informasi
Introduction. This paper investigates librarians' perception towards relationships in reference transaction in the context of Ask Librarian at National Library of Indonesia.
Arief Wicaksono
doaj   +1 more source

MEDIA KOMUNIKASI SEBAGAI AKSES LAYANAN REFERENSIVIRTUAL DI PERPUSTAKAAN UNIVERSITAS INDONESIA

open access: yesBuletin Al-Turas, 2019
The Reference Service is one of the library services designed to assist the users of the library in meeting their information needs. The development of reference services is, especially, important in the tertiary educational institutions.
Lailatur Rahmi
doaj   +1 more source

Uneven Adherence to Professional Guidelines and Potential Ethnic Bias in Service Provision Evidenced in Virtual Reference Service Interactions

open access: yesEvidence Based Library and Information Practice, 2022
A Review of: Hamer, S. (2021). Colour blind: Investigating the racial bias of virtual reference services in English academic libraries. The Journal of Academic Librarianship, 47(5), 102416.
Scott Goldstein
doaj   +1 more source

Automated Network Service Scaling in NFV: Concepts, Mechanisms and Scaling Workflow [PDF]

open access: yes, 2018
Next-generation systems are anticipated to be digital platforms supporting innovative services with rapidly changing traffic patterns. To cope with this dynamicity in a cost-efficient manner, operators need advanced service management capabilities such ...
Adamuz-Hinojosa, Oscar   +5 more
core   +3 more sources

From Bricks and Mortar to Bits and Bytes: Examining the Changing State of Reference Services at the University of Toronto Libraries During COVID-19

open access: yesPartnership: The Canadian Journal of Library and Information Practice and Research, 2021
Before the pandemic, the University of Toronto was predominantly an in-person experience. The closure of physical libraries and shift to remote learning required library staff and users to adapt to new modes of supporting teaching, learning, and research.
Madeline Gerbig   +3 more
doaj  

The Use of ITIL for Process Optimisation in the IT Service Centre of Harz University, exemplified in the Release Management Process [PDF]

open access: yes, 2007
This paper details the use of the IT Infrastructure Library Framework (ITIL) for optimising process workflows in the IT Service Centre of Harz University in Wernigerode, Germany, exemplified by the Release Management Process. It is described, how, during
Habel, Thomas   +2 more
core   +2 more sources

Staging the new retail drama: at a metaverse near you! [PDF]

open access: yes, 2010
Consumers have traditionally looked for products that could fulfill their needs and retailers responded to demand by initially adopting product-oriented, and then more recently, customer-oriented strategies.
Bourlakis, M, Papagiannidis, S
core   +4 more sources

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