Results 101 to 110 of about 10,469 (305)
Telecommunications Competition Survey for Retail Local Voice Services in Iowa, January 26, 2004
, 2004 Survey of retail local voice services for Iowa Utilities ...
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Customer Service Retention – A Behavioural Perspective of the UK Mobile Market [PDF]
, 2010 Customer retention is essential for firms in the service sector and will subsequently receive a great deal of attention in the coming years. A large majority of firms are losing their current customers at a significant rate.
Alshurideh, Muhammad Turki +1 more
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Open Voice or Private Message? The Hidden Tug-of-War on Social Media Customer Service [PDF]
, 2019 We study customers’ and brands’ preferences towards public and private customer service interactions on social media. Using a natural experiment where the ease of private communication with a brand is exogenously and significantly increased, we found ...
Lee, Shun-Yang +5 more
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Business Strategy and the Environment, EarlyView.ABSTRACT Rapid technological change, shorter lifecycles and rising demand for electrical and electronic equipment (EEE) are increasing waste electrical and electronic equipment (WEEE) and emphasise the need for a circular economy. This paper identifies barriers and enablers of the circular transition in EEE and outlines interventions.
Aya Abdelmeguid, Lucia Corsini
wiley +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT In response to growing global challenges, this study explores how social entrepreneurship within the Edible City movement contributes to building resilient, sustainable, and equitable urban food systems. Drawing on semistructured interviews with over 70 stakeholders across five cities—Berlin, Andernach, Oslo, Rotterdam, and Havana—we ...
Ina Säumel +6 more
wiley +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT This study analyzed Industry 4.0 (I4.0) technology applications in agribusiness and the role of strategic stakeholders, engagement methods, and other critical aspects data sharing, confidentiality, integrity, decision‐making, and sector‐specific requirements in promoting circularity.
Simone Sehnem +3 more
wiley +1 more source
An empirical analysis of after sales service and customer satisfaction [PDF]
In today’s ever changing competitive environment, business cannot survive unless they satisfy their customers. The delivery of after sales service by a company is critical in satisfying customer needs and perceptions. In order to have quality after sales
Nazim HUSSAIN +2 more
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The role of customer voice in customer evaluation of service recovery
Thesis (Ph.D. (Business Administration))--National Institute of Development Administration, 2018This dissertation builds upon a service recovery framework to establish new perspectives on customer voice in a service recovery context. Specifically, four
Phimai Nuansi
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Business Strategy and the Environment, EarlyView.ABSTRACT With the increasing demand for high‐quality agricultural products, the agricultural cold‐chain logistics packaging (ACLP) industry faces significant environmental pressure and circular economy issues. This study analyzes the critical success factors (CSFs) that would enhance ACLP circular economy performance (CEP). The adversarial interpretive
Miao Su +3 more
wiley +1 more source
Customer related facilities management processes: understanding the needs of the customer
In the past, organisations could concentrate on their internal capabilities, emphasising product performance and technology innovation. Organisations that did not understand their customers’ needs eventually found that competitors could make inroads by ...
Amaratunga, Dilanthi +2 more
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