Results 111 to 120 of about 10,469 (305)
Business Strategy and the Environment, EarlyView.ABSTRACT Despite more than 20 years of research into sustainable tourism, the environmental impact of the UK hospitality sector remains high. A growing body of research into the concept of a circular economy (CE) demonstrates that transitioning to this way of working has significant benefits both for the environment and business outcomes.
Danielle Farrow +2 more
wiley +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT The role of artificial intelligence (AI) in achieving sustainability goals has garnered attention in academic literature. While AI has been argued to be crucial in addressing circularity challenges, organizations face challenges in configuring a business model.
Jian Wang +4 more
wiley +1 more source
Determinants of customer satisfaction with socially responsible investments: Do ethical and environmental factors impact customer satisfaction with SRI profiled mutual funds? [PDF]
Although much research has been published on green/ethical consumer behaviour, the question of how consumers evaluate pro-socially positioned products in the post-purchase stage is still virtually unexplored.
Nordvall, Anna-Carin +3 more
core
Business Strategy and the Environment, EarlyView.ABSTRACT Implementing digital technologies is touted as the next big step for the firms aiming to improve sustainability in their supply chains. These technologies are often credited with the potential to improve transparency and achieve sustainability.
Amna Farrukh, Aqeel Ahmed, Sadaat Yawar
wiley +1 more source
Recovering from other-customer-caused failure: the effect on focal customer complaining
, 2017 In the high-contact restaurant context, customers frequently “overstay,” which negatively influences focal customers waiting for tables. We examine service recovery of this failure, otherwise termed an other-customer-caused failure (OCCF) by restaurants,
Nichola Robertson (13087341) +2 more
core
Smile with your voice: The gendered labor process of Taiwan's airlines customer service.
, 2021 In the past, most research on customer service in Taiwan discussed the work performance and emotional labor of customer service from the perspective of management, and very few studies focused on customer service.
Kao, Min-Hsun
core
Elaborating the Motivations and Attitudes Driving Interest in Voluntary Biodiversity Credits
Business Strategy and the Environment, EarlyView.ABSTRACT Global biodiversity loss has prompted the search for new sources of conservation finance, such as voluntary biodiversity credits (VBCs). However, despite optimistic market projections, current uptake of VBCs is limited. Adopting an interpretive approach, we analyse 21 semistructured interviews with early market actors (buyers, sellers ...
Gamze Yakar‐Pritchard +5 more
wiley +1 more source
Role of Voice of Customer in New Personal Care Product Development
, 2014 Voice of a customer is a technique help to know the customers’ needs, desires, perceptions, and preferences through getting feedback of customers. Voice of customer enables organization to identify the improvement in existing products and find out the ...
Nasreen Anis Goraya +3 more
core +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT We examine the effects of big data analytics (BDA) and artificial intelligence (AI) on corporate sustainability performance, specifically investigating the influence of regulatory pressure and top management support. Utilizing hierarchical regression analysis on questionnaire data from 220 Chinese manufacturing firms, we find that both BDA and
Mandella Osei‐Assibey Bonsu +2 more
wiley +1 more source
Patient centred care and voice of customer techniques supporting inter-departmental process redesign
, 2012 Efforts to increase patient/customer and carer centrality raise questions about how to identify patient/customer needs. This paper reviews challenges to increasing patient/customer involvement in health services delivery and discusses the suitability of ...
Reed, Nick +2 more
core