Results 261 to 270 of about 10,469 (305)

The Voice of the Customer: A User's Guide to Customer Surveys

SSRN Electronic Journal, 2017
Firms conduct customer surveys to gather their customers’ voice in order to fully understand their perceptions, judgments, attitudes, intentions, and behaviors. Among firms, the practice of surveying customers is widespread. However, if conducted incorrectly, surveys can lead to significant errors in companies’ conclusions.
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Voice of the Customer

2021
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The voice of the customer for Digital Telcos [PDF]

, 2014
V. Richard Benjamins, David Cadenas, Pedro Alonso, Antonio S. Valderrabanos, Josu Gómez   +4 more
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Alexa, what's on my shopping list? Transforming customer experience with digital voice assistants

Technological Forecasting and Social Change, 2022
Eugene Cheng-Xi Aw, Garry Wei-Han Tan, Tat-Huei Cham   +2 more
exaly  

A Theory-Driven Deep Learning Method for Voice Chat–Based Customer Response Prediction

Information Systems Research, 2023
Shuaiyong Xiao, Huimin Zhao
exaly  

Community experience promotes customer voice: co-creation value perspective

Marketing Intelligence and Planning, 2021
Bingcheng Yang, Hongyan Yu
exaly  

How interaction experience enhances customer engagement in smart speaker devices? The moderation of gendered voice and product smartness

Journal of Research in Interactive Marketing, 2022
Yu-Hsin Chen, Ching-Jui Keng, Ye-Li Chen   +2 more
exaly  

Customer-focused voice and rule-breaking in the frontlines

Journal of the Academy of Marketing Science, 2021
Nawar N Chaker, Alex R Zablah, Tom J Brown   +2 more
exaly  

Voice of the Customer

Journal of Clinical Engineering, 2010
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Voice of the customer

The Business & Management Collection, 2008
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