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A Systematic Literature Review on Biometric Authentication in Mobile Banking. [PDF]
F1000ResNaji Ali H, Salim Mahmood Al-Dabbagh S.
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Real-World Data Needs Real-World Doctors: When Automation Advances Faster Than Clinical Workflow. [PDF]
J Particip MedPrice A, Von Raesfeld C.
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Editorial: Dialogue with robots: constructive approaches for understanding communication. [PDF]
Front Robot AIKennington C +3 more
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Marketing Science, 1993 In recent years, many U.S. and Japanese firms have adopted Quality Function Deployment (QFD). QFD is a total-quality-management process in which the “voice of the customer” is deployed throughout the R&D, engineering, and manufacturing stages of product development.
Abbie Griffin, John R. Hauser
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Voice of the customer: Customer satisfaction ratio based analysis
Expert Systems With Applications, 2012Voice of the customer (VOC) is a critical analysis procedure that provides precise information regarding customer input requirements for a product/service output. The ability to conduct a voice of the customer analysis, which could be gained through direct and indirect questioning, will enable engineers and other decision makers to successfully ...
Ozgu Turgut
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Mining the “Voice of the Customer” for Business Prioritization
ACM Transactions on Intelligent Systems and Technology, 2012To gain competitiveness and sustained growth in the 21st century, most businesses are on a mission to become more customer-centric. In order to succeed in this endeavor, it is crucial not only to synthesize and analyze the VOC (the VO ice of the C ustomer) data (i.e ...
Wei Peng 0001 +3 more
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Sustainability, 2019 For sustainable development, enterprises need to establish a good relationship with customers. Existing studies have pointed out that customer voice behavior is beneficial to maintaining and developing customer–firm relationships.
Yang Ran, Zhou Hao
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The Voice of Customers in Customization
SSRN Electronic Journal, 2021Recent years have seen a growth in customized products and services. As a prerequisite for customization, private information on individual customers’ quality preferences needs to be uncovered. Sellers can listen to customers about their stated or self-reported preferences through direct communication (e.g., conversation, survey).
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Proceedings of the 2017 International Conference on Big Data Research - ICBDR 2017, 2017
The rise of the Internet has caused many changes on our daily lives. Internet has drastically changed the way we live our life, the way we spend our holidays, how we communicate with each other daily, and how we purchase products. The growth of Internet amongst consumer has generated content on the Internet by sources such as social media, review ...
Chan Khin-Whai Nicholas +1 more
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The rise of the Internet has caused many changes on our daily lives. Internet has drastically changed the way we live our life, the way we spend our holidays, how we communicate with each other daily, and how we purchase products. The growth of Internet amongst consumer has generated content on the Internet by sources such as social media, review ...
Chan Khin-Whai Nicholas +1 more
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The Voice of the Customer: Managing Customer Care in Twitter
Information Systems Research, 2020Practice/Policy Oriented Abstract
Reza Mousavi +2 more
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