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2013 APWG eCrime Researchers Summit, 2013
Phishers continue to target customers of all factions of the Internet industry in an attempt to gain personal information that can be used for profit. Typical organizational responses to these attacks are the removal of the malicious content through website takedown and user education.
Brad Wardman +2 more
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Phishers continue to target customers of all factions of the Internet industry in an attempt to gain personal information that can be used for profit. Typical organizational responses to these attacks are the removal of the malicious content through website takedown and user education.
Brad Wardman +2 more
openaire +1 more source
Voice of the Customer: The Impact on Customer Satisfaction
International Journal of Purchasing and Materials Management, 1997IN BRIEFA recent survey of buyers in the personal products industry focused on their level of satisfaction with distribution service. Further research examined the role of voice of the customer, i.e., input provided by the buyers, in the buyer‐seller relationship.
Theodore P. Stank +2 more
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Business Intelligence from Voice of Customer
2009 IEEE 25th International Conference on Data Engineering, 2009In this paper, we present a first of a kind system, called Business Intelligence from Voice of Customer (BIVoC), that can: 1) combine unstructured information and structured information in an information intensive enterprise and 2) derive richer business insights from the combined data.
L. Venkata Subramaniam +4 more
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International Journal of Innovative Research in Engineering
The Custom Voice Cloner is based on voice signal speech synthesizer. It is a technology that converts text into audible speech, simulating human speech characteristics like pitch and tone. It finds applications in virtual assistants, navigation systems, and accessibility tools.
Usharani K +4 more
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The Custom Voice Cloner is based on voice signal speech synthesizer. It is a technology that converts text into audible speech, simulating human speech characteristics like pitch and tone. It finds applications in virtual assistants, navigation systems, and accessibility tools.
Usharani K +4 more
openaire +1 more source
The effects of customer voice on hotel performance
International Journal of Hospitality Management, 2015This paper investigates the effects of two critical customer voice variables on hotel performance. Specifically, the research provides a customer equity model in which the influences of both customer satisfaction and complaints are considered. The impact of the customer voice variables on hotel performance is investigated while considering the ...
Assaf, A. George +3 more
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2021
Abstract Customer experience management is the managing of customer interactions, feelings and emotions at every touchpoint. These interactions and feelings define the customer's future behaviour and perceptions about the offering. Companies can use these touchpoint interactions as a source of competitive advantage.
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Abstract Customer experience management is the managing of customer interactions, feelings and emotions at every touchpoint. These interactions and feelings define the customer's future behaviour and perceptions about the offering. Companies can use these touchpoint interactions as a source of competitive advantage.
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Customer mistreatment and employee customer-focused voice: the bright and dark sides of felt trust
International Journal of Contemporary Hospitality Management, 2021Yung-Kuei Huang, Linchi Kwok
exaly
The Voice of the Customer and Migration
2019I hope by the time you have reached this chapter, you can appreciate the incredible amount of innovation that has gone into SQL Server 2019. And if you have read all of the first ten chapters, you probably have the feeling of “information overload.” I’ve had several folks who have attended my presentations in the past feel like their “brain is melting.”
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