Results 271 to 280 of about 10,469 (305)

The Voice of the Customer: Is Anyone Listening?

Journal of Healthcare Management, 2001
openaire   +2 more sources

The voice of the customer

1998
openaire   +1 more source

LISTENING TO THE FUTURE VOICE OF THE CUSTOMER USING FUZZY TREND ANALYSIS IN QFD

Quality Engineering, 2001
Min Xie
exaly  

How customer voice contributes to stronger service provider relationships

Journal of Services Marketing, 2012
Russell Lacey
exaly  

Exploring the role of relationship variables in predicting customer voice to a service worker

Journal of Retailing and Consumer Services, 2005
Liliana L Bove
exaly  

The voice of the customer

2007
openaire   +1 more source

Voice-of-the-Customer

2004
openaire   +1 more source

Voices Into Choices: Acting on the Voice of the Customer

Quality Management Journal, 1998
openaire   +1 more source

Voice of the Customer – VOC

2009
Jürgen Gamweger, Oliver Jöbstl, Manfred Strohrmann, Wadym Suchowerskyj   +3 more
openaire   +1 more source

Customer power and frontline employee voice behavior

European Journal of Marketing, 2017
Jaewon Yoo
exaly