Results 251 to 260 of about 17,019,263 (290)

Academic Service Quality and Instructional Quality

Journal of The First-Year Experience & Students in Transition, 2002
This article reports a study of the relationship between academic service quality and instructional quality in higher education. The study included a cohort of 360 students enrolled in a first-year biology course. Eighty-two percent of the participants were in the first semester of their college experience.
Greiner, Keith, Westbrook, Thomas S.
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Service quality assessment model for academic libraries

Global Knowledge, Memory and Communication, 2020
Purpose The purpose of this paper is to develop a service quality assessment model for academic libraries using SERVQUAL and validate the model surveying teachers, students and researchers. Design/methodology/approach A model was developed, including 28 statements of five dimensions using the SERVQUAL instrument. It incorporated three segments, i.e.
Md. Jahangir Alam, Muhammad Mezbah-ul-Islam   +1 more
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Service quality performance in academic libraries

2010 International Conference on Science and Social Research (CSSR 2010), 2010
This study scrutinizes service quality in academic libraries in the Northern Region of Malaysia. By studying their implementation of quality service, it is hoped that this paper may give a useful insight to the academic libraries and other related bodies on the extent of the quality service provided to the users.
Ismail Junaida, Ladisma Awis Mahadir, Shari Sharunizam   +2 more
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Analysis of Student Satisfaction Levels with the Quality of Academic Services

International Journal of Economics and Management Research, 2023
The problem of the quality of academic services for each faculty is different. The aim of this research is to describe the level of student satisfaction regarding the quality of academic services based on the Parasuraman dimensions. The assessment used a 5-point Likert scale of satisfaction with lecturers with the respondents being students from three ...
null Erny Rachmawati, null Hadi Pramono, null Suyoto Suyoto   +2 more
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Development of a service quality model for academic libraries

Quality & Quantity, 2011
The purpose of this research is to develop a model for the measurement of library service quality. 1629 students studying in different universities and degree awarding institutions responded to a survey. Confirmatory factor analysis developed a valid and reliable service quality measurement scale with 6 dimensions and 30 items.
Muhammad Usman Awan, Khalid Mahmood
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Evaluation of electronic service infrastructures and quality of e-services in Nigerian academic libraries

The Electronic Library, 2015
Purpose – The purpose of this paper is to evaluate the quality of online services in academic libraries in Nigeria. It seeks to assess the functionality of electronic infrastructures, to expose areas where the service needs of users are not adequately provided and to recommend solutions.
Brendan Eze Asogwa, Cyprian I. Ugwu, Ferdinand C. Ugwuanyi   +2 more
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The Impact of Academic and Non-academic Elements on Service Quality in Iraqi Higher Education

SSRN Electronic Journal, 2021
Purpose: the aim of this study to identify the dimensions affect to services quality in Higher Education and Exam these dimensions. Methodology: the study conducted at of Anbar University, Data collected from Students who study at College of Administration and Economic, distributed 300 questionnaires, to test dimensions which affect to service ...
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Service quality and customer satisfaction in academic libraries

Library Review, 2010
PurposeThe purpose of this paper is to describe the results of a study to examine the perception of academic staff on the quality of academic library services. It also attempts to assess the impact of library services on their work and their perceived level of satisfaction towards university library services.Design/methodology/approachThe study was ...
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Survey on Indoor Air Quality in an Academic Services Department

Architectural Science Review, 1994
Field investigation was conducted to investigate the ventilation design and the indoor air quality in an academic services department of a tertiary institute in Hong Kong. Results of the study indicated that problems existed in the design, operation and maintenance of the ventilation system.
Y. N. Au Yeung, W. K. Chow, S. T. Law
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