Results 271 to 280 of about 2,166,607 (308)

Improving the Quality of Academic Services at Ibrahimy University

Spirit Publik: Jurnal Administrasi Publik, 2021
<p>This research is based on the issue of Government Regulation of the Republic of Indonesia Number 5 of 1980 concerning Duties and Functions of Universities which states that the main task of universities/institutes is to provide education and teaching in universities based on the culture of the Indonesian nation.
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Quality of Academic Services in the Academic Administration Section

International Journal of Administration and Education (IJAE)
Service quality is the key to the success of performance in an organization. This study aims to determine the Quality of Academic Services in the Academic Administration Section of the Postgraduate Program of the State University of Makassar. To achieve this goal, the researcher determined 10 (Ten) informants with the type of research and the approach ...
Muh. Darwis, St. Aisyah, Haerul Haerul
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Service quality and customer satisfaction in academic libraries

Library Review, 2010
PurposeThe purpose of this paper is to describe the results of a study to examine the perception of academic staff on the quality of academic library services. It also attempts to assess the impact of library services on their work and their perceived level of satisfaction towards university library services.Design/methodology/approachThe study was ...
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Assessing an Academic Major Using a Service Quality Model

Journal of Education for Business, 1998
Abstract Assessing the quality of academic programs is important if they are to be improved. Assessment is also important for accreditation and justification of resources. In this study, a service quality model is used to assess the quality of a decision sciences major and to identify areas for improvement.
Timothy C. Krehbiel, Richard H. McClure
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Development of a service quality model for academic libraries

Quality & Quantity, 2011
The purpose of this research is to develop a model for the measurement of library service quality. 1629 students studying in different universities and degree awarding institutions responded to a survey. Confirmatory factor analysis developed a valid and reliable service quality measurement scale with 6 dimensions and 30 items.
Muhammad Usman Awan, Khalid Mahmood
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Prioritizing academic library service quality indicators using fuzzy approach

Library Management, 2009
PurposeFuzzy logic provides a useful tool for dealing with decisions in which the phenomena are imprecise and vague. The purpose of this paper is to prioritize the library service quality indicators from the student's point of view at Ferdowsi University, Iran, using this method. It also aims to identify the main indicators that help users satisfaction
Reza Jamali, Hossein Sayyadi Tooranloo
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Reorganizing an Academic Medical Service

JAMA, 1998
Academic medical centers are under enormous pressure to improve quality and cut costs while preserving education.To determine whether a reorganized academic medical service, led by faculty members who attended more often and became involved earlier and more intensively in care, would lower costs without compromising quality and education.Alternate-day ...
R M, Wachter, P, Katz, J, Showstack, A B, Bindman, L, Goldman   +4 more
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Developing a service performance assessment system to improve service quality of academic libraries

Business Information Review, 2013
This article proposes an assessment model for the evaluation and improvement of the service performance of academic libraries. It presents a Service Performance Control Matrix (SPCM), an instrument to report the level of service performance and to simultaneously provide strategic directions to sustain, improve or recover service quality.
Muhammad Jaber Hossain, SM Zabed Ahmed
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Customer Service Quality Perceptions in Academic Libraries in Kenya

Mousaion: South African Journal of Information Studies
This study seeks to establish the level of service quality in Kenyan academic libraries by analysing, evaluating, and assessing their service delivery. Both qualitative and quantitative research approaches were used. Ten institutions were selected from the list of accredited universities in Kenya and 100 respondents from the universities’ external ...
Paul Mbua, Dennis Ng’ong’ Ocholla
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The Quality of Academic Services to First-Year Engineering Students

2023
The objective of this study is to investigate student's satisfaction with academic services offered at a university of technology by measuring the gap between student's expectations of services and perceptions of the actual service provided and to identify the areas that need improvement.
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