Results 271 to 280 of about 17,019,263 (290)

Service quality dimensions: an examination of Grönroos’s service quality model

Managing Service Quality, 2004
Gi-Du Kang
exaly  

Interpersonal service quality, self-service technology (SST) service quality, and retail patronage

Journal of Retailing and Consumer Services, 2013
Kiseol Yang
exaly  

E-S-QUAL

Journal of Service Research, 2005
Valarie Zeithaml, A Parasuraman
exaly  

Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty

Journal of Retailing and Consumer Services, 2017
Murali Sambasivan
exaly  

An assessment of customers’ e-service quality perception, satisfaction and intention

International Journal of Information Management, 2010
Peeter Kirs, Kallol K Bagchi
exaly  

Linking perceived service quality and service loyalty: a multi‐dimensional perspective

European Journal of Marketing, 1999
Martin Wetzels, Ko de Ruyter, Josée Bloemer   +2 more
exaly  

Service loyalty

European Journal of Marketing, 2002
Albert Caruana
exaly  

Motivation and Quality Management in Academic Information Services

2000
openaire   +1 more source

Perceived service quality in bus transit service: A structural equation approach

Transport Policy, 2013
Juan de Oña, Laura Eboli, Rocio de Oña   +2 more
exaly  

Towards an understanding of total service quality in hotels

International Journal of Hospitality Management, 2007
Hugh Wilkins, Carmel Herington, Bill Merrilees   +2 more
exaly