Results 281 to 290 of about 17,019,263 (290)

Service quality models: a review

International Journal of Quality and Reliability Management, 2005
S G Deshmukh
exaly  

A service quality and success model for the information service industry

European Journal of Operational Research, 2004
Víctor Prybutok
exaly  

A Conceptual Model of Service Quality

International Journal of Operations and Production Management, 1988
exaly  

The development of an e-travel service quality scale

Tourism Management, 2007
Chaang-Iuan Ho
exaly  

The role of service fairness in the service quality – relationship quality – customer loyalty chain

Journal of Service Theory and Practice, 2015
Pinelopi Athanasopoulou, Evangelos Tsoukatos, Apostolos Giovanis   +2 more
exaly  

The role of outcome quality as a determinant of overall service quality in different categories of services industries: an empirical investigation

Journal of Services Marketing, 1996
Samart Powpaka
exaly  

E‐service quality: a model of virtual service quality dimensions

Managing Service Quality, 2003
exaly  

A measure of service quality for retail stores: Scale development and validation

Journal of the Academy of Marketing Science, 1996
exaly  

Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector

Tourism Management, 2007
exaly  

Determinant factors of academic service quality in vocational schools

2018
openaire   +1 more source