Results 261 to 270 of about 17,019,263 (290)

Measuring the quality of administrative services in an academic institution

INTERNATIONAL JOURNAL OF EDUCATIONAL INNOVATION
This study refers to the measurement of the quality of the services provided by the Secretariat of a Department of a higher education institution, and in particular the TEI of Central Macedonia, by assessing the degree of student satisfaction. Service quality has become a major issue in higher education worldwide.
FOLINAS DIMITRIS, DIDASKALOU OLYMPIA, MYLONAS DIMITRIOS, KOYRTIS PARASKEYAS   +3 more
openaire   +1 more source

The dimensions that construct the evaluation of service quality in academic libraries

Performance Measurement and Metrics, 2004
The objective of this study is to identify the dimensions that determine the customers' evaluation of service quality in academic libraries. One university library each in England and Finland and two in Japan were selected to conduct a questionnaire survey based on the GAP theory of SERVQUAL that has led discussions on the assessment of service quality
Haruki Nagata, Yoshinori Satoh, Sarah Gerrard, Päivi Kytömäki   +3 more
openaire   +1 more source

The Quality of Academic Services to First-Year Engineering Students

2023
The objective of this study is to investigate student's satisfaction with academic services offered at a university of technology by measuring the gap between student's expectations of services and perceptions of the actual service provided and to identify the areas that need improvement.
openaire   +1 more source

Assessing an Academic Major Using a Service Quality Model

Journal of Education for Business, 1998
Abstract Assessing the quality of academic programs is important if they are to be improved. Assessment is also important for accreditation and justification of resources. In this study, a service quality model is used to assess the quality of a decision sciences major and to identify areas for improvement.
Timothy C. Krehbiel, Richard H. McClure
openaire   +1 more source

Customer Service Quality Perceptions in Academic Libraries in Kenya

Mousaion: South African Journal of Information Studies
This study seeks to establish the level of service quality in Kenyan academic libraries by analysing, evaluating, and assessing their service delivery. Both qualitative and quantitative research approaches were used. Ten institutions were selected from the list of accredited universities in Kenya and 100 respondents from the universities’ external ...
Paul Mbua, Dennis Ng’ong’ Ocholla
openaire   +1 more source

Service Quality Expectations of Academic Library Users

2017
The library services have changed very fast in the digital era. The library customers have access to multiple sources of information and expect quality material within the shortest possible time irrespective of the format of information. Hence, library must provide quality service in order to retain and increase its importance for its users and succeed
Patil, S, Sawant, Sarika
openaire  

Academic library services: quality and leadership

2011
Luisa Alvite, Leticia Barrionuevo
openaire   +1 more source

Service quality in academic libraries

The Journal of Academic Librarianship, 1996
openaire   +1 more source

A Service Quality Model and its Marketing Implications

European Journal of Marketing, 1984
Christian Gronroos
exaly  

Measuring Service Quality in E-Retailing

Journal of Service Research, 2006
Joel Collier, Carol Bienstock
exaly