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The education sector as a service industry, is increasingly recognising the importance of service quality, in their quest to heightened efforts to meet the ever-changing expectations of their students.
Isaac Amoako +2 more
doaj +1 more source
Knowledge Management and Academic Service Quality on Organization Performance
Knowledge management (KM) in education is considered an approach that enables people to collect information, share and use knowledge to improve organizational performance through educational programs, student outcomes, and effective decision-making of work processes.
Sofia UMAROH +3 more
openaire +1 more source
The higher education sector has witnessed significant changes in recent years, with an increasing emphasis on service quality, lecturer competence, and academic engagement as important determinants of academic success.
Aydin Aslan +2 more
doaj +1 more source
This study examined the relationship between higher education service quality and student academic achievement at a public university in Zimbabwe. It was hypothesised that academic, support, access and library service quality would predict student ...
Phillip Dangaiso, Maria Tsvere
doaj +1 more source
The quality of academic services is to refer to academic services provided by education institutions / institutions to students as stakeholders. The quality of best academic services is based on the performance of variety groups of educators, education ...
Novianto Eko Nugroho
doaj +1 more source
HIGH SCHOOL QUALITY AND STUDENT SATISFACTION OF SEMESTA BOARDING SCHOOL [PDF]
In light of the imminent rise in tuition fees, High School funding cuts and fears of declining student numbers, gaining a sustainable competitive advantage in the higher education (Secondary Education ) sector is at the forefront of many high schools’
MUDIANTONO, Mudiantono +2 more
core
ABSTRACT Background Nurses are central to cancer care for children and adolescents, yet no comprehensive synthesis has defined essential core competencies for pediatric oncology nursing (PON) practice internationally, particularly in Latin America and the Caribbean (LAC).
Luís Carlos Lopes‐Júnior +7 more
wiley +1 more source
Analyzing Universities Service Quality to Student Satisfaction; Academic and Non-Academic Analyses
Indonesia has many higher learning institutions both public and private sectors such as colleges, polytechnics, institutes and universities and they are competing among them to get students to enroll in their institutions. It has become competitive among them to get students than before.
Kardoyo Kardoyo +3 more
openaire +2 more sources
Assessment of Service Desk Quality at an Academic Health Sciences Library [PDF]
Due to an identified need for formal assessment, a small team of librarians designed and administered a survey to gauge the quality of customer service at their academic health sciences library. Though results did not drive major changes to services, several important improvements were implemented and a process was established to serve as a foundation ...
Blevins, Amy E. +2 more
openaire +2 more sources
The Effect Of Service Quality And Academic Information Systems Quality On Student’s Satisfaction
The research was conducted on Riau University Pekanbaru. This aims of study to determine the effect of service quality dimensions as seen from 5 dimensions of responsiveness, reliabilty, empathy, assurance, and tangible, then this study aims to determine the effect of quality of academic information systems dimensions as seen from 2 dimensions of ...
Nurvia Juni Pratiwi +3 more
openaire +1 more source

