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Education Sciences, 2021 Nowadays, in the higher education sector, the quality measurement process of education-related services is assuming a crucial role to support focused and targeted improvement activities deeply centered on students’ needs/necessities. These are considered
Toni Lupo, Ester Buscarino
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Adapting service quality concepts to academic libraries [PDF]
The Journal of Academic Librarianship, 1997 Abstract Some of the limitations and possibilities of the service quality model for academic libraries are discussed. The model was originally developed in a commerical environment and may require some adaptation to the noncommercial environment of the academic library. Various ways in which the model might be adapted are suggested.
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, 2022 Purpose: This paper aims to review total quality management (TQM) literature in the past three decades to identify the quality related key terms, to analyse their linkage among the identified key terms and their developmental trends.
Dahlgaard, Jens Jörn, +12 more
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Service quality of English Islamic banks. [PDF]
Britain has the most active and developed Islamic banking sector in the European Union. This sector is set to grow with both Islamic and non-Islamic banks now offering a range of Sharia compliant products.
Abdullrahim, Najat.
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Nidhomul HaqAcademic service management is the management of all activities carried out in academics to provide services to students to achieve organizational goals.
Marwan R +2 more
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Quality of Academic Services in the Academic Administration Section
International Journal of Administration and Education (IJAE)Service quality is the key to the success of performance in an organization. This study aims to determine the Quality of Academic Services in the Academic Administration Section of the Postgraduate Program of the State University of Makassar. To achieve this goal, the researcher determined 10 (Ten) informants with the type of research and the approach ...
Muh. Darwis, St. Aisyah, Haerul Haerul
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Üniversite Araştırmaları DergisiThe higher education sector has witnessed significant changes in recent years, with an increasing emphasis on service quality, lecturer competence, and academic engagement as important determinants of academic success.
Muhammet İbrahim Akyürek +2 more
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APAKAH MUTU LAYANAN AKADEMIK MEMENGARUHI KEPUASAN MAHASISWA FMIPA UNUD BELAJAR DI MASA PANDEMI
E-Jurnal Matematika, 2022 Colleges as service providers must provide satisfaction to their students. At the concept of service, students as a group of consumers should get optimum service.
MUHAMAD RIFAI +2 more
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Making service‐quality improvement work
, 1996 Understanding how to manage and improve quality in service requires an appreciation of the unique characteristics of the service industry. Unlike manufacturing, the service experience involves the customer as co‐producer.
Bo Edvardsson, Edvardsson, Bo,
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Cogent EducationThis study examined the relationship between higher education service quality and student academic achievement at a public university in Zimbabwe. It was hypothesised that academic, support, access and library service quality would predict student ...
Phillip Dangaiso, Maria Tsvere
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