Results 211 to 220 of about 24,226 (250)

Constructing and applying a multi-turn psychological support dialogue corpus based on the Helping Skills Chain-of-Thought. [PDF]

Front Psychol
Du L, Li Y, Long Y, Chen S.
europepmc   +1 more source

Workforce and Staffing at 988 Suicide & Crisis Lifeline Centers.

JAMA Netw Open
Matthews S, Holliday SB, Slover R, Liu J, Breslau J, Purtle J, Kilambi V, Schuler MS, Ramchand R, Cantor J, McBain RK.   +10 more
europepmc   +1 more source

Some of the next articles are maybe not open access.

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CHAT for chat: Mediated learning in online chat virtual reference service

Computers in Human Behavior, 2016
This mixed methods study addresses learning in online chat virtual reference service at a large university library. Cultural-Historical Activity Theory (CHAT) provides the guiding principle and philosophy for the investigation, understanding, and interpretation of learning in online chat service.
exaly   +4 more sources

Benchmarking Librarian Performance in Chat Reference

Reference Librarian, 2006
Librarians participating in Oregon's collaborative statewide virtual reference project used an analysis of chat reference transcripts to evaluate librarian performance.
Loree Hyde
exaly   +2 more sources

Chat Reference at Carnegie Mellon University

Public Services Quarterly, 2002
Abstract Carnegie Mellon University Libraries began its chat reference service in October of 2000. The article explains why library administrators decided to institute chat reference and the steps taken to implement this decision. The Libraries utilize commercial off-the-shelf software called LivePerson.
Matthew R Marsteller
exaly   +2 more sources

An Assessment of the University of Washington’s Chat Reference Services

Public Library Quarterly, 2015
This project assesses the chat reference service of the University of Washington (UW) Libraries. First, I conducted a literature review to examine the evolution of virtual reference services. Then, through OCLC’s Question Point, I examined chats that occurred during weeks 1, 5, and 10 of Winter Quarter 2014.
exaly   +2 more sources

Instant Messaging and Chat Reference

Internet Reference Services Quarterly, 2006
Instant Messaging (IM) is seeing renewed interest among libraries trying to reach out to users and increase their chat reference volume. Younger patrons especially are using IM software as a routine part of their online lives. This article suggests methods and directions libraries can pursue to incorporate IM into their current chat reference services.
exaly   +2 more sources

How Important is Communication Style in Chat Reference?

Internet Reference Services Quarterly, 2018
AbstractChat operators sometimes struggle to find a communication style that balances approachability and warmth with professionalism and authority.
Kathryn Barrett, Judith Logan
exaly   +2 more sources

Virtual Reference: Chat with Us!

Medical Reference Services Quarterly, 2009
Virtual chat services represent an exciting way to provide patrons of medical libraries with instant reference help in an academic environment. The purpose of this article is to examine the implementation, marketing process, use, and development of a virtual reference service initiated at the Massachusetts College of Pharmacy and Health Sciences and ...
Mariana, Lapidus, Irena, Bond
openaire   +2 more sources

Chat Reference

Internet Reference Services Quarterly, 2005
Internet Reference Services Quarterly is introducing a new column that will focus on current developments and practice concerns in chat reference. This first entry gives some background on the column's origins, and details the directions it will lake.
openaire   +1 more source