Results 221 to 230 of about 24,226 (250)

Chat Reference and Chat Speak

2005
The goals of this paper are first, to gauge the amount of chat speak (abbreviations, lack of punctuation or capitalization, etc.) and informal language used in Chat Reference interviews; second, to explore any problems or potential problems of chat speak and informal language; and third, to speculate on possible solutions to these problems.
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Real-Time Chat Reference and the Importance of Text-Chat

The Reference Librarian, 2002
Summary One of real-time chat reference's strengths is the options it gives the librarian in terms of answering questions. Librarians can use text chat, send over a Web page (push pages), or let a patron watch them work over their computers. Options come with a price, though-transaction speed.
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The Chat Reference Interview: Practicalities and Advice

The Reference Librarian, 2005
SUMMARY The popularity of chat reference services is evident, as seen from participation by libraries of all types and sizes. Librarians have long been taught and honed skills to assist the patron in face-to-face reference interviews, but this new medium has forced librarians to rethink those skills.
Tammy Bobrowsky, Lynne Beck, Malaika Grant   +2 more
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Detecting Implicit References in Chats Using Semantics

2013
Chat conversations with multiple participants are widely used in solving a wide range of CSCL tasks. One of the reasons for their success is that they encourage multiple conversation threads to exist in parallel, thus allowing multiple topics and ideas to be debated at the same time.
Traian Rebedea, Gabriel-Marius Gutu
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Repeat Users of Chat Reference: An Exploratory Study

The Reference Librarian, 2021
Libraries have long used patrons’ willingness to return as a metric for assessing reference services, but have not measured actual return rates for this service.
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Chat Reference Service in Medical Libraries

Medical Reference Services Quarterly, 2003
Chat reference services offer the opportunity to provide immediate access to quality information to meet the medical information needs of students, faculty, staff, physicians, nurses, and allied health care professionals. Part 1 of this two-part article on chat reference service in medical libraries is an introduction to the management of chat ...
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The Value of Chat Reference Services: A Pilot Study

portal: Libraries and the Academy, 2016
This article explores student, instructor, and librarian perceptions of chat reference in the context of an introductory composition course. Participants in a mixed-method study responded to an anonymized chat transcript. While student respondents valued speed and efficiency, they were willing to receive instruction and open to questions that ...
JoAnn Jacoby, David Ward, Susan Avery, Emilia Marcyk   +3 more
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Questioning Chat: A study of the types of questions asked through chat reference

2003
This paper is an analysis of the types of questions that were asked through the chat reference services at Duke University, the University of North Carolina Chapel Hill, and North Carolina State University during the month of November 2002. The questions were categorized and were examined to see if there were any trends that could be observed and if it
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Data Mining Virtual Reference Chats

2017
From surveying the literature, most chat transcript analysis for academic libraries has been based on sampling. This project departs from that approach. Three years of raw data (15,441 chat transcripts) from LibraryH3lp was examined to better understand user experience.
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Chat reference evaluation: a framework of perspectives and measures

Reference Services Review, 2008
PurposeThis paper aims to provide a holistic view of the current practice of chat reference evaluation and to suggest a framework that could help reference practitioners evaluate chat reference services in multiple contexts.Design/methodology/approachA thorough review of the literature on chat reference evaluation is conducted and the evaluation ...
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