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Best Practices in Chat Reference Used by Florida's Ask a Librarian Virtual Reference Librarians
Reference Librarian, 2009exaly
Adding a Feature: Can a Pop-Up Chat Box Enhance Virtual Reference Services?
Medical Reference Services Quarterly, 2017Rick Fought
exaly
“It's research made easier!” SMS and chat reference perceptions
Reference Services Review, 2012Margie Ruppel
exaly
Politeness in Proactive Library Chat Reference
Reference & User Services Quarterlyopenaire +1 more source
Put Your Best Chat Forward: Analyzing Chat Reference for Best Practices
Georgia Library QuarterlyKytt Everdeen Moore +2 more
openaire +1 more source
MeeboMe!For Embedded Chat Reference: Patron-Initiated Encounters Without Downloads or Accounts
College and Undergraduate Libraries, 2008exaly
Service, Interrupted: Analyzing Chat Reference Referrals
The Reference LibrarianJen Saulnier Lange +2 more
openaire +1 more source
METHODS FOR FACILITATING REFERENCES IN A CHAT CONTEXT AND DEVICES THEREOF
2016openaire +2 more sources

