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Interpreting Library Chat Reference Service Transactions
The Reference Librarian, 2019This paper discusses live chat instances as patron participatory learning interactions in a medium-sized non-Western university library.
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Reference Chat: Filling a Space in a Beautiful Way
The Reference Librarian, 2016ABSTRACTThis column is a collection of reference interview stories within a number of diverse mediums (chat, phone, face-to-face, immersive environments) sharing one librarian’s dialogues with a host of patrons. Some names, places, times, and events have been changed to preserve anonymity.In this reference chat transaction, you will:Consider the ...
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Application of Reference Guidelines in Chat Reference Interactions
College & Undergraduate Libraries, 2007Jana Ronan +2 more
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Reference Interview Strategies in Virtual ("Chat") Reference: Effect of Open Questions
2004This paper examines the effectiveness of a specific reference interview technique, the use of open questions, in the context of online synchronous communication ("virtual" or "chat" reference). Virtual reference transcripts from the North Carolina State University Libraries' "Ask a Librarian LIVE" service were examined to determine whether the ...
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Does proactivity drive use? Understanding growth in chat reference services
Public Services Quarterly, 2022David Hurley, Adrienne Warner
exaly
Chat reference: A guide to live virtual reference services
Journal of the American Society for Information Science and Technology, 2004openaire +1 more source
Cyberspace Chat: Scalp biopsies: to refer or not to refer?
International Society of Hair Restoration Surgery, 2013openaire +1 more source
Applying RUSA Guidelines in the Analysis of Chat Reference Transcripts
College and Undergraduate Libraries, 2006exaly
Standing By to Help: Transforming Online Reference with a Proactive Chat System
Journal of Academic Librarianship, 2015Krisellen Maloney
exaly
BiblioLive : chat reference in biblioteca
AIDA informazioni : rivista di scienze dell'informazione : 1/2, 2009openaire +1 more source